Vision, mission, purpose and values
Our vision, mission, purpose and values guide our work to improve government and community services for the people of NSW.
Our Strategic Plan aims to put us in the best position to achieve our purpose and mission. To learn more about our work, see What we do.
Everyone receives the right services and fair treatment from those we oversight.
To be a leader in complaint-handling, investigations, reviews, and public and community sector monitoring and assessment. We will be trusted by the public and by all of our stakeholders to hold the agencies we oversight to account and to make evidence-based recommendations that result in positive change.
Our purpose is defined by the legislation that we operate under.
- To protect citizens from abuse of power and unfair treatment.
- To foster enduring system-wide change that will prevent future failings and improve public administration and service delivery.
- To provide a trusted source of independent advice to the Parliament.
Our values describe the core behavioural principles that we live by and apply to everything we do.
We are unfailingly ethical and honest. We apply to ourselves the same standards we demand of others.
We are impartial. We operate independently from government and act in a non-partisan manner. We work only in the public interest.
We treat everyone fairly, and demand that others do the same.
We communicate openly, giving reasons for our decisions. We report publicly whenever possible.
We achieve excellence through competence and diligence. We act with humility, courtesy and confidence.
We respect diversity and promote inclusivity, appreciating the range and worth of human difference.
Our Strategic Plan sets out our path for the next 5 years. Our strategic outcomes are grouped around 5 themes. See Policies for all the policies, frameworks, charters and plans that guide our work.
Services and impact
Engagement and relationships
Leadership and governance
People and culture
Systems and processes