Options for Redress
Category | Guidelines and model policies |
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Publication Date | 15 June 2004 |
Summary
This is a chapter in the Complaint Handler's Toolkit. It is intended to assist public sector agencies and their staff to deal with people who have been detrimentally affected by maladministration and to ensure a consistent approach to redress for detriment arising from maladministration throughout the public sector.
[PDF, 822.7KB]
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