Upcoming workshops

NSW Ombudsman provides workshops on dealing with complaints, rights of consumers of community services, child protection policy development for agencies, as well as information sessions about various aspects of the work of the Ombudsman.

To download the most current training calendar for the community services sector, click here.

Below is a list of upcoming training workshops for public sector staff & others:

Managing Unreasonable Complainant Conduct

26 November 2009 - Sydney
15 December 2009 - Sydney

The Art of Negotiation

2010 dates to be announced.

Complaint Handling for Frontline Staff

2010 dates to be announced.

 

Below is a list of upcoming training workshops for the community services sector:

The Rights Stuff: Tips for solving problems and making complaints (for consumers of disability services)

2010 dates to be announced.

Introduction to the Ombudsman

2010 dates to be announced.

Frontline Skills for Complaint Handling

2010 dates to be announced.

Effective Complaint Systems

2010 dates to be announced.

Resolution Options

2010 dates to be announced.

Introduction to Investigations - Handling a More Serious Complaint

2010 dates to be announced.

For full details of our workshops for the community services sector and registration go to http://www.ombo.nsw.gov.au/training workshops/wrkconsrcommserv.html  

For further information, contact our training support officer on (02) 9286 0900 or email training@ombo.nsw.gov.au