We follow a range of policies so that our work is consistent and all our staff understand the Ombudsman’s vision, mission and purpose.
Each policy is a statement or instruction from the Ombudsman that explains how we should address different issues and make important decisions.
Some of the key policies that direct our work are:
For more, please browse our online library of policies.
Several policies cover staff working conditions. They capture our commitment to being a best practice employer.
Where required we have developed these policies with our staff, to make sure they are fair.
For more information
If you would like to see a policy that is not on our website, please contact us.
Although some policies are confidential or sensitive, most are available to the public.