To ensure consistency of work practices throughout the office as well as ensuring that staff understand the Ombudsman's views on how the office should fulfill its vision, mission and goals, a range of policies have been developed. Each policy is a statement or instruction from the Ombudsman that sets out the way particular issues are to be addressed or particular decisions are to be made.
Policies relating to conditions of work for staff outline the Ombudsman's commitment to maintaining certain conditions of work as a best practice public sector employer. Where required, by the conditions of service award or by principles of ethical practice, these policies have been developed in consultation with staff.
Although some policies are confidential or sensitive, most of our policies are available to the public. If you would like to obtain a copy of a policy that is not available on our website, please contact our office.
The following are some of the core policies that direct the work of our office.