Who we are
The NSW Ombudsman is an independent and impartial watchdog established by the Ombudsman Act 1974. We are the State’s Parliamentary Ombudsman. We are independent of the government of the day and accountable to the public through Parliament itself.
Our central goal is to keep government agencies and some non-government organisations accountable by promoting good administrative conduct, fair decision-making, high standards of service delivery and the protection of the rights of people in NSW.
Like many other Ombudsman around the world, our office was modeled on the Justitie-Ombudsman created in Sweden in 1809. The primary purpose of that body was to investigate complaints about government administration.
Loosely translated, the term Ombudsman means ‘the citizen’s defender’ or ‘representative of the people’.
The current Ombudsman is Bruce Barbour. He has been the Ombudsman since June 2000 and is the fifth person to hold that office.
- Make a complaint online
- Other complaint-handling agencies
- Information and resources for young people
- Information and resources for aboriginal people
- Information and resources for people with disabilities
- Committee on the Ombudsman, the Police Integrity Commission and the Crime Commission
- Training workshops and events
- NSW Ombudsman Annual Report 2010 - 2011
- Fact sheets
- General information making a complaint to the Ombudsman