About us

Who we are

The NSW Ombudsman is an independent and impartial watchdog.

We watch over most public sector and many private sector agencies and their staff. Our role is to make sure these agencies and their staff do their jobs properly, meeting their responsibilities to the community. Learn more.

The current Ombudsman is Professor John McMillan.

What we do

We help agencies within our jurisdiction to address problems with their performance. These problems may be uncovered by complaints from the public or by people who work for those agencies. Problems may also come to our attention through our work in scrutinising agency systems, overseeing investigations or reviewing the delivery of services. Learn more.

Our legislation

Our work is guided by a range of legislation, including the Ombudsman Act 1974. Learn more.

Agreements with agencies

We have agreements with other government agencies that cover issues such as how we handle complaints and share information. Learn more.

Facts and figures

We track the number of complaints and notifications we receive every year. Learn more.

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