What we do
Who we are
The NSW Ombudsman is an independent and impartial watchdog established by the Ombudsman Act 1974. We are the State’s Parliamentary Ombudsman. We are independent of the government of the day and accountable to the public through Parliament itself.
What we do
The NSW Ombudsman helps agencies within our jurisdiction to address problems with their performance. These problems may be uncovered by complaints from the public or by people who work for those agencies. Problems may also come to our attention through our work in scrutinising agency systems, overseeing investigations or reviewing the delivery of services.
How we do it
Our mandate is to improve the conduct and decision-making of agencies within our jurisdiction. Traditionally, we fulfilled this role by responding to complaints and oversighting investigations - recommending improvements to the way agencies perform in relation to both individual matters and broader issues.
