Complaint handling at universities: best practice guidelines (hard copies not available)

The guidelines, developed in consultation with universities and their staff and student organisations, will assist universities to make their complaint handling systems more robust for their own protection and advancement.

Download Report

• complaint handling at university_best practice 1.pdf


• complaint handling at university_best practice 2.pdf


• complaint handling at university_best practice_acknowl.pdf


• complaint handling at university_best practice_append_a.pdf


• complaint handling at university_best practice_append_b.pdf


• complaint handling at university_best practice_append_ca.pdf


• complaint handling at university_best practice_append_cb.pdf


• complaint handling at university_best practice_append_da.pdf


• complaint handling at university_best practice_append_db.pdf


• complaint handling at university_best practice_append_ea.pdf


• complaint handling at university_best practice_append_eb.pdf


• complaint handling at university_best practice_append_fa.pdf


• complaint handling at university_best practice_append_fb.pdf


• complaint handling at university_best practice_append_ga.pdf


• complaint handling at university_best practice_append_gb.PDF