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• Annual Reports
• Special reports to Parliament
• Other reports
• Discussion and issues papers
• Guidelines
• Fact sheets
• Brochures
• Information in other languages
• Newsletters

 Annual reports

Date	ISBN	Publication Title	Cost (AUD$)	Quantity
4/22/2009	978 1 921132 36 0	Report of Reviewable Deaths 2007: Volume 2: Child Deaths	22
3/5/2009	978 1 921132 30 8	Official Community Visitors Annual Report 2007-2008	22
12/3/2008	978 1 921132 26 1	Report of Reviewable Deaths 2007: Volume 1 Deaths of people with disabilities in care	22
11/19/2008	9781921132278	Law Enforcement (Controlled Operations) Annual Report 2007-2008	11
10/22/2008	978 1 921132 22 3	NSW Ombudsman Annual Report 2007-2008	22
2/27/2008	978 1 921131 83 7	Official community visitors annual report 2006-2007	10
12/6/2007	978 1 921131 80 6	Report of Reviewable Deaths in 2006 Vol 2 Child Deaths	22
11/30/2007	978 1 921131 74 5	Report of Reviewable Deaths 2006 Volume 1 Deaths of people with disabilities in care	22
11/9/2007	1 9211 3164 0	Official community visitors annual report 2005-2006	0
10/26/2007	978 1 921 131 77 6	NSW Ombudsman annual report 2006-2007 (hard copies not available)	0
10/26/2007		Audit of FOI Annual Reporting 2005-2006 (hard copies not available)	0
4/12/2007	978 1 921131 78 3	Law Enforcement (Controlled Operations) Act Annual Report 2006 - 2007	11
11/29/2006	1 9211 3162 4	Report of reviewable deaths in 2005 Volume 2: Child deaths	22
11/22/2006	1 9211 3161 6	Report of reviewable deaths in 2005 Volume 1: Deaths of people with disabilities in care	22
10/25/2006	1 9211 3159 4	NSW Ombudsman annual report 2005-2006 (Hard copies not available)	0
10/25/2006		Audit of FOI Annual Reporting 2004-2005 (hard copies not available)	0
10/20/2006	1 9211 3160 8	Law Enforcement (Controlled Operations) Act Annual Report 2005-2006 (hard copies not available)	0
12/12/2005	1 921 131 22 5	Official Community Visitors Annual Report 2004-2005 (Hard copies not available)	0
12/7/2005		Reviewable Deaths Annual Report 2004: Report of reviewable deaths in 2004 summary sheet (hard copies not available)	0
10/13/2005		Audit of FOI Annual Reporting 2003-2004 (hard copies not available)	0
10/13/2005	1 921 131 00 4	NSW Ombudsman Annual Report 2004-2005 (Hard copies not available)	0
7/12/2005	1 921131 19 5	Reviewable Deaths Annual Report 2004: Report of Reviewable Deaths in 2004 (hard copies not available)	0
5/12/2005	1 921131 136	Law Enforcement (Controlled Operations) Act Annual Report 2004-2005 (hard copies not available)	0
12/9/2004		Reviewable Deaths Annual Report summary sheet 2003-2004 (hard copies not available)	0
11/1/2004	0 7313 1312 7	Official Community Visitors Annual Report 2003-2004 (hard copies not available)	0
10/28/2004	07 131 3100	NSW Ombudsman Annual Report 2003 - 2004 (hard copies not available)	0
10/28/2004		Audit of FOI Annual Reporting 2002-2003 (hard copies not available)	0
10/15/2004	0 7313311 0	Law Enforcement (Controlled Operations) Act Annual Report 2003-2004 (hard copies not available)	0
9/12/2004	07 313 1313 5	Reviewable Deaths Annual Report 2003-2004 (Hard copies not available)	0
10/26/2003		Audit of FOI Annual Reporting 2001-2002 (hard copies not available)	0
10/26/2003	0 7313 1286 4	NSW Ombudsman Annual Report 2002 - 2003 (hard copies not available)	22
10/29/2002	0 7313 1286 3	NSW Ombudsman Annual Report 2001-2002 (hard copies not available)	22
10/25/2001		NSW Ombudsman Annual Report 2000 - 2001 (hard copies not available)	22

 Other Reports

Date	ISBN	Publication Title	Cost (AUD$)	Quantity
6/30/2009		Community participation complaint handling review (hard copies not available)	0
6/11/2009		Review of individual planning in DADHC large residential centres: Summary report (hard copies not available)	0
6/11/2009		Review of individual planning in DADHC large residential centres (hard copies not available)	0
5/5/2009	978 1 921132 31 5	Review of certain functions conferred on police under the Law Enforcement (Powers and Responsibilities) Act 2002	22
4/17/2009		Report under Section 49(1) of the Surveillance Devices Act 2007 for the six months ending December 2008(hard copies not available)	0
2/27/2009		Review of a group of children aged 10 to 14 in out-of-home care and under the parental responsibility of the Minister for Community Services (hard copies not available)	0
2/27/2009		Group review of the situation of children younger than five in out-of-home care and under the parental responsibility of the Minister for Community Services (hard copies not available)	0
12/4/2008	0731313143	Review of the Justice Legislation Amendment (Non-association and Place Restriction) Act 2001 (hard copies not available)	0
8/21/2008	978 1 921132 16 2	Review of the Police Powers (Drug Detection Trial) Act 2003	0
6/23/2008	0 7313 1334 8	Family Support Services Complaint Handling Review	0
3/15/2008		Supporting the carers of Aboriginal children (hard copies not available)	0
1/15/2008		Complaint handling systems survey report - Councils December 2007	0
1/15/2008		Complaint handling systems survey report - Departments and Authorities December 2007	0
11/13/2007	978 1 921 131 76 9	Review of Emergency Powers to Prevent or Control Disorder	11
1/25/2007	1 9211 3158 6	DNA sampling and other forensic procedures conducted on suspects and volunteers under the Crimes (Forensic Procedures) Act 2000	11
10/25/2006	1 921 131 29 2	Firearm and Explosive Detection Dogs: Review of the Firearms Amendment (Publice Safety) Act 2002 (CD only)	11
10/25/2006	0 7313 1321 6	Review of the Police Powers (Drug Detection in Border Areas Trial) Act 2003 (hard copies not available)	11
10/5/2006	1 921 131 012	Review of Children (Criminal Proceedings) Amendment (Adult Detainees) Act	11
9/14/2006	1921131365	Review of the Police Powers (Drug Detection Dogs) Act 2001	11
2/24/2006	1 921131 21 7	Review of the Crimes (Administration of Sentences) Amendment Act 2002 and the Summary Offences Amendment (Places of Detention) Act 2002	11
11/30/2005	0 7313 1320 8	On the Spot Justice? The Trial of Criminal Infringement Notices by NSW Police (no hard copies availalbe)	22
11/15/2005	0 7313 1335 6	Review of the Police Powers (Internally Concealed Drugs) Act 2001	11
8/16/2005	0 7313 1314 3	Review of the Police Powers (Drug Premises) Act 2001 (Executive summary)	11
5/5/2005	0 7313 1322 4	Review of the Child Protection Register	22
12/16/2004		SOG investigation report (hard copies not available)	0
12/16/2004		Young people with disabilities leaving statutory care (hard copies not available)	0
9/16/2004		Monitoring of disability services (hard copies not available)	0
8/17/2004		Audit of individual planning in funded disability accommodation services (hard copies not available)	0
8/15/2004	0 7313 1295 3	The Forensic DNA Sampling of Serious Indictable Offenders under Part 7 of the Crimes (Forensic Procedures) Act 2000	11
9/29/2003		Vehicles Powers (hard copies not available)	11
8/17/2000	0 7313 1265 1	Vehicle Powers, Questions and Answers (hard copies not available)	11
11/15/1999	0 7313 1260 0	Policing public safety (hard copies not available)	22

 Special reports to Parliament

Date	ISBN	Publication Title	Cost (AUD$)	Quantity
2/5/2009	978 1 921132 33 9	Opening up government: Review of the Freedom of Information Act 1989	11
11/19/2008	9781921132292	The use of Taser weapons by New South Wales Police Force	11
8/6/2008	987 1 921132 19 3	Supporting people with an intellectural disability in the criminal justice system: Progress report (hard copies not available)	0
12/13/2006	1 9211 3167 5	Domestic violence: improving police practice	11
8/3/2006	1 9211 3157 8	Misconduct at the NSW Police College	10
6/29/2006	1 921 131 49 7	DADHC: Monitoring standards in boarding houses	10
5/31/2006	1 921131 34 9	Services for children with a disability and their families (hard copies not available)	10
10/4/2005	0 7313 13399	Improving the quality of land values issued by the Valuer General	11
4/29/2005	0 7313 1322 4	Working with local Aboriginal communities: Audit of the implementation of the NSW Police Aboriginal Strategic Direction (2003-2006)	11
12/9/2004	0 7313 1318 6	Improving outcomes for children at risk of harm - a case study	11
5/9/2004	0 7313 129961	Summary report: Assisting homeless people - the need to improve their access to accommodation and support services (hard copies not available)	0
5/9/2004	0 7313 1297	Assisting homeless people - the need to improve their access to accommodation and support services (Hard copies not available)	0
4/14/2004	0 7313 1304 6	DADHC--The need to improve services for children, young people and their families	10

 Discussion and issue papers

Date	ISBN	Publication Title	Cost (AUD$)	Quantity
9/8/2008		NSW Ombudsman submission to National Child Protection Framework (hard copies not available)	0
9/2/2008	978 1 921132 21 6	Discussion paper: Review of the Freedom of Information Act 1989	0
11/13/2007		Ombudsman's submission to the review of the Children and Young Persons (Care and Protection) Act 1998	0
11/12/2007		Care Proceedings In the Children's Court	0
6/29/2007	978 1 921131 72 1	Review of Certain Functions Conferred on Police Under the Law Enforcement (Powers and Responsibilities) Act 2002 Personal Searches Crime Scenes Notices to Produce	0
4/18/2007	978 1 921131 55 4	Review of Parts 2A and 3 of the Terrorism (Police Powers) Act 2002 Preventative Detention and Covert Search Warrants	0
12/11/2006	1 9211 3165 9	Issues Paper: Law Enforcement Legislation Amendment (Public Safety) Act 2005	0
2/11/2006		Public Interest Disclosure Legislation in Australia: Towards the Next Generation (Summary) (hard copies not available)	0
2/11/2006		Public Interest Disclosure Legislation in Australia: Towards the Next Generation (hard copies not available)	0
3/1/2005	0 7313 13194	Review of the Crimes (Administration of Sentences) Amendment Act 2002 and the Summary Offences Amendment (Places of Detention) Act 2002	0
1/10/2004		Complaint handling in NSW Universities (hard copies not available)	0

 Guidelines

Date	ISBN	Publication Title	Cost (AUD$)	Quantity
7/2/2009		Unreasonable Complainant Conduct Project Report - June 2009 (Hard copies not available)	0
7/2/2009	978 1 921132 38 4	Managing Unreasonable Complainant Conduct Practice Manual 2009 (Hard copies not available)	0
5/14/2009		Managing information arising out of an investigation--Balancing openness and confidentiality (hard copies not available)	0
4/9/2009	978 1 921132 32 2	Protected Disclosure Guidelines (6th edition)	22
3/16/2009	978 1 921131 73 8	Apologies - A practical guide (2nd Edition)	11
11/5/2008		Child Protection in the Workplace: Notification Form (hard copies not available)	0
8/29/2008		Reporting of progress and results of investigations (hard copies not available)	0
4/10/2008	987 1 921131 70 7	Guidelines for dealing with youth complaints	0
10/8/2007	978 1 921131 35 6	Unreasonable complainant conduct: interim practice manual	25
8/17/2007	9780 7313 32878	The NSW FOI Manual (for a hard copy contact Department of Premier and Cabinet)	0
12/8/2006	1 9211 3168 3	Complaint handling at universities: best practice guidelines (hard copies not available)	0
5/20/2006	1 921131 52 7	Good Conduct and Administrative Practice	49.5
6/15/2004		Options for Redress (hard copies not available)	0
6/15/2004	0 7313 1301 1	The Complaint Handler's Tool Kit (2nd Edition) (hard copies not available)	0
6/1/2004	0 7313 1299 6	Child Protection in the Workplace Responding to allegations against employees	0
6/1/2004	0 7313 1307 0	Investigating Complaints - A manual for Investigators	49.5
5/1/2004		Model internal reporting policy for state government agencies (hard copies not available)	0
1/6/2004	0 7313 1306 2	Effective complaint handling (Hard copies not available)	19.8
1/5/2004		Model internal reporting policy for councils (hard copies not available)	0
1/6/2002	07 313 1275 9	Enforcement guidelines for councils (hard copies not available)	0
6/1/2000	07 313 1263 5	Better Service and Communication for Council (hard copies not available)	0
1/7/1997		FOI Policies and Guidelines (2nd edition) (hard copies not available)	0

 Fact sheets

Date	ISBN	Publication Title	Cost (AUD$)	Quantity
4/29/2009	978 1 921132 05 6	Information sheet: The Ombudsman and you	0
3/3/2009		Complaint Policy Kit--Procedures: The complaint handling procedure for staff and managers (Hard copies not available)	0
3/3/2009		Complaint Policy Kit--Consumer Brochure: Complaint brochures for consumers (Hard copies not available)	0
3/3/2009		Complaint Policy Kit--Introduction: Getting the most out of these guides (Hard copies not available)	0
3/3/2009		Complaint Policy Kit--Policy: The complaint handling policy (Hard copies not available)	0
10/30/2008	978 1 921132 24 7	Community Services Division fact sheet No 1: The Ombudsman's role in community services	0
10/30/2008	978 1 821132 18 6	Fact sheet for agencies: Ombudsman inquiries	0
10/13/2008	0 7313 1298 8	Community Services Division fact sheet No 2: Handling complaints	0
10/13/2008	1 921131 50 0	Information sheet: Our work with Aboriginal communities	0
8/10/2008	1 9211 3169 1	Community Services Division fact sheet No 5: Apologies by community service providers	0
6/17/2008	978 1 921131 87 5	Information sheet: NSW Ombudsman's work with Juvenile Justice	0
5/8/2008	0 7313 1337 2	Information sheet: Protection of whistleblowers Practical alternatives to confidentiality (Hard copies not available)	0
4/2/2008	978 1 921131 84 4	Reviewable Disability Deaths: Frequently Asked Questions (Hard copies not available)	0
4/2/2008	978 1 921131 752	Information sheet: Are you an international student who has been excluded from your university or TAFE course? (Hard copies not available)	0
2/9/2007	1 9211 3145 4	Council fact sheet No 5: Apologies by Council	0
2/9/2007	1 9211 3154 3	Child protection fact sheet No 11: Apologies and Child Protection	0
12/10/2006	1 9211 3163 2	Public sector agencies fact sheet No 01: Apologies by Public Officials and Agencies	0
3/15/2006	1 921131 28 4	Information sheet: Apologies (hard copies not available)	0
2/2/2006	1 921131 14 4	Public sector agencies fact sheet No 21: Useful tips	0
2/2/2006	0 7313 1336 4	Public sector agencies fact sheet No 20: Transparency and accountability	0
2/2/2006	1 921131 15 2	Public sector agencies fact sheet No 22: Very difficult complainants	0
2/2/2006	1 921131 16 0	Public sector agencies fact sheet No 23: Whistleblowing	0
2/2/2006	1 921131 17 9	Public sector agencies fact sheet No 24: Expectations in service provision	0
2/2/2006	1 921131 18 7	Public sector agencies fact sheet No 25: Youth participation	0
2/2/2006	1 921131 21 7	Public sector agencies fact sheet No 26: Z: A-Z of public administration	0
2/2/2006	0 7313 1316	Public sector agencies fact sheet No 19: Security of information	0
1/15/2006		Official Community Visitors Fact Sheet No 1: Official Community Visitors	0
1/2/2006	07313 1329 1	Public sector agencies fact sheet No 15: Oversight of public administration	0
11/15/2005	0 7313 1338 0	Information sheet: Child protection policy framework for children's services	0
10/17/2005	0 7313 1333	Protected disclosures fact sheet: Am I dealing with a protected disclosure?	0
6/25/2005	0 7313 1327 5	Public sector agencies fact sheet No 13: Maladministration	0
6/25/2005	0 7313 13267	Public sector agencies fact sheet No 12: Legal advice	0
6/25/2005	0 7313 1330 5	Public sector agencies fact sheet No 16: Public interest	0
6/25/2005	0 7313 1331 3	Public sector agencies fact sheet No 17: Quality customer service	0
6/25/2005	0 7313 1332 1	Public sector agencies fact sheet No 18: Reasons for decision	0
6/25/2005	0 7313 1325 9	Public sector agencies fact sheet No 11: Knowledge of wrong conduct	0
6/25/2005	0 7313 1328 3	Public sector agencies fact sheet No 14: Natural Justice/procedural fairness	0
6/20/2005	0 7313 1324 0	Public sector agencies fact sheet No 10: Jurisdiction and Functions of the Ombudsman	0
5/25/2005	0 7313 1323 2	Police fact sheet: Advice for people working with youth: Young people with complaints about police	0
8/1/2004		Child protection fact sheet No 06: Addressing child protection issues in codes of conduct	0
8/1/2004		Child protection fact sheet No 02: How we assess an investigation	0
8/1/2004		Child protection fact sheet No 05: Child protection: Responsibilities of heads of agencies	0
8/1/2004		Child protection fact sheet No 07: Recognising and managing conflict of interests	0
8/1/2004		Child protection fact sheet No 08: Reviewing child protection policies: an agency self-assessment checklist	0
8/1/2004		Child protection fact sheet No 09: Risk management following an allegation against an employee	0
8/1/2004		Child protection fact sheet No 10: How the Ombudsman audits agencies that provide services to children	0
8/1/2004		Public sector agencies fact sheet No 09: Investigation of Complaints	0
8/1/2004		Child protection fact sheet No 04: Planning and conducting an investigation	0
3/1/2004		Community Services Division fact sheet No 4: Licensed boarding houses	0
3/1/2004		Public sector agencies fact sheet No 05: Enforcement	0
3/1/2004		Public sector agencies fact sheet No 06: Frankness and Candour	0
3/1/2004		Public sector agencies fact sheet No 04: Discretionary Powers	0
3/1/2004		Public sector agencies fact sheet No 07: Gifts	0
3/1/2004		Public sector agencies fact sheet No 08: Handling complaints	0
1/8/2004		Child protection fact sheet No 01: Keeping records	0
1/6/2004		Thinking of blowing the whistle? (Council)	0
1/6/2004		Thinking of blowing the whistle? (Agencies)	0
1/3/2004		Community Services Division fact sheet No 3: Reviewable deaths - children and young people, and people with disability	0
1/1/2004		Pre-requisites to avoid or manage conflict of Interests	0
7/1/2003		Public sector agencies fact sheet No 03: Conflict of Interests	0
7/1/2003		Public sector agencies fact sheet No 02: Bad Faith, Bias and Breach of Duty	0
6/1/2002		Council fact sheet No 4: Having trouble with your rates and charges?	0
6/1/2002		Council fact sheet No 1: Having trouble with unlawful development activity?	0
6/1/2002		Council fact sheet No 3: Having trouble with a development application?	0
1/6/2002		Council fact sheet No 2: Unhappy about a proposed development?	0

 Brochures

Date	ISBN	Publication Title	Cost (AUD$)	Quantity
4/29/2009	978 1 921131 86 8	Know your rights as a consumer of community services	0
3/24/2009	07 313 129 12	The rights Stuff: Tips for making complaints and solving problems- A Toolkit for consumers of community services in NSW	0
1/8/2009		Some tips for making a complaint	0
10/8/2008	0 7313 1334 8	General information: making a complaint to the Ombudsman	0
7/27/2006		Got a complaint? (Aboriginal poster)	0
7/27/2006	1 921131 51 9	Talk to us! (Aboriginal brochure)	0
4/1/2006		Got a complaint? (youth poster)	0
4/1/2006		Got a complaint? (sticker)	0
4/1/2006		Got a complaint? (Youth brochure)	0
11/18/2005	978 1 921132 17 9	Have you got a problem with a NSW agency (Large print)?	0
4/1/2004	0 7313 1291 0	A voice for people in care	0

 Newsletters

Date	ISBN	Publication Title	Cost (AUD$)	Quantity
6/23/2009		Ombo Info Volume 2 Issue 2	0
2/27/2009		Ombo Info Volume 2 Issue 1	0
10/20/2008		Ombo Info Volume 1 Issue 2	0
7/29/2008		Ombo Info Volume 1 Issue 1	0
3/18/2005	0 7313 1298 8	Communicate (Edition 3) (Hard copies not available)	0
1/5/2004	0 7313 1298 8	Communicate (Edition 2) (hard copies not available)	0
1/12/2003		Communicate (Edition 1) (hard copies not available)	0

 Information in other languages

Date	ISBN	Publication Title	Cost (AUD$)	Quantity
2/25/2009		General information: making a complaint to the Ombudsman (English) (hard copies not available)	0
8/27/2008	978 1 921132 15 5	General information: making a complaint to the Ombudsman (Krio) (hard copies not available)	0
8/27/2008	978 1 921132 10 0	General information: making a complaint to the Ombudsman (Dinka) (hard copies not available)	0
8/27/2008	978 1 921132 08 7	General information: making a complaint to the Ombudsman (Macedonian) (hard copies not available)	0
8/27/2008	978 1 921132 11 7	General information: making a complaint to the Ombudsman (Nepali) (hard copies not available)	0
8/27/2008	978 1 921132 07 0	General information: making a complaint to the Ombudsman (Punjabi) (hard copies not available)	0
8/27/2008	978 1 921132 06 3	General information: making a complaint to the Ombudsman (Sudanese Arabic) (hard copies not available)	0
8/27/2008	978 1 921132 14 8	General information: making a complaint to the Ombudsman (Twi) (hard copies not available)	0
8/27/2008	978 1 921132 06 3	General information: making a complaint to the Ombudsman (Urdu) (hard copies not available)	0
8/27/2008	978 1 921132 06 3	General information: making a complaint to the Ombudsman (Pashto) (hard copies not available)	0
8/27/2008	978 1 921132 06 3	General information: making a complaint to the Ombudsman (Dari) (hard copies not available)	0
12/1/2003		General information: making a complaint to the Ombudsman (Turkish)	0
12/1/2003		General information: making a complaint to the Ombudsman (Korean)	0
12/1/2003		General information: making a complaint to the Ombudsman (Chinese)	0
12/1/2003		General information: making a complaint to the Ombudsman (Croatian)	0
12/1/2003		General information: making a complaint to the Ombudsman (Greek)	0
12/1/2003		General information: making a complaint to the Ombudsman (Hindi)	0
12/1/2003		General information: making a complaint to the Ombudsman (Indonesian)	0
12/1/2003		General information: making a complaint to the Ombudsman (Italian)	0
12/1/2003		General information: making a complaint to the Ombudsman (Persian)	0
12/1/2003		General information: making a complaint to the Ombudsman (Russian)	0
12/1/2003		General information: making a complaint to the Ombudsman (Samoan)	0
12/1/2003		General information: making a complaint to the Ombudsman (Serbian)	0
12/1/2003		General information: making a complaint to the Ombudsman (Arabic)	0
12/1/2003		General information: making a complaint to the Ombudsman (Tamil)	0
12/1/2003		General information: making a complaint to the Ombudsman (Vietnamese)	0
12/1/2003		General information: making a complaint to the Ombudsman (Spanish)	0

Total:

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