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• Annual Reports
• Special reports to Parliament
• Other reports
• Discussion and issues papers
• Guidelines
• Fact sheets
• Brochures
• Information in other languages
• Newsletters

 Annual reports

Date	ISBN	Publication Title	Cost (AUD$)	Quantity
22/10/2009	978 1 921132 44 5	NSW Ombudsman Annual Report 2008-2009	22
22/04/2009	978 1 921132 36 0	Report of reviewable deaths in 2007 Volume 2: Child deaths	22
15/03/2009	978 1 921132 30 8	Official Community Visitors Annual Report 2007-2008	22
19/11/2008	978 1 921132 27 8	Law Enforcement (Controlled Operations) Act Annual Report 2007-2008	11
22/10/2008	978 1 921132 22 3	NSW Ombudsman Annual Report 2007-2008	22
31/03/2008	978 1 921131 83 7	Official Community Visitors Annual Report 2006-2007	11
12/03/2008	978 1 921132 26 1	Report of Reviewable Deaths in 2007 Volume 1: Deaths of people with disabilities	22
30/11/2007	978 1 921131 74 5	Report of Reviewable Deaths in 2006 Volume 1: Deaths of people with disabilities (Hard copies not available)	0
26/10/2007	978 1 921131 77 6	NSW Ombudsman Annual Report 2006-2007	22
12/06/2007	978 1 921131 80 6	Report of Reviewable Deaths in 2006 Volume 2: Child Deaths (Hard copies not available)	0
12/05/2007	978 1 921131 78 3	Law Enforcement (Controlled Operations) Act Annual Report 2006-2007 (Hard copies not available)	0
29/11/2006	1 9211 3162 4	Report of Reviewable Deaths in 2005 Volume 2: Child Deaths (Hard copies not available)	0
22/11/2006	1 9211 3161 6	Report of Reviewable Deaths in 2005 Volume 1: Deaths of people with disabilities in care (Hard copies not available)	0
25/10/2006	1 9211 3159 4	NSW Ombudsman Annual Report 2005-2006 (Hard copies not available)	0
4/04/2006	1 921131 22 5	Official Community Visitors Annual Report 2004-2005 (Hard copies not available)	0
12/07/2005	1 921131 19 5	Reviewable Deaths Annual Report 2004: Report of Reviewable Deaths in 2004 (hard copies not available)	0
28/10/2004	07 131 3100	NSW Ombudsman Annual Report 2003 - 2004 (hard copies not available)	0
15/10/2004	07 313 3110	Law Enforcement (Controlled Operations) Act Annual Report 2003-2004 (hard copies not available)	0
12/09/2004	07 313 1313 5	Reviewable Deaths Annual Report 2003-2004 (Hard copies not available)	0

 Other Reports

Date	ISBN	Publication Title	Cost (AUD$)	Quantity
4/11/2009	978 1 921132 48 3	Report under Section 49(1) of the Surveillance Devices Act 2007 for the six months ending June 2009 (Hard copies not available)	0
30/06/2009		Community participation complaint handling review (hard copies not available)	0
11/06/2009		Review of individual planning in DADHC large residential centres: Summary report (hard copies not available)	0
11/06/2009		Review of individual planning in DADHC large residential centres (hard copies not available)	0
5/05/2009	978 1 921132 31 5	Review of certain functions conferred on police under the Law Enforcement (Powers and Responsibilities) Act 2002	22
17/04/2009		Report under Section 49(1) of the Surveillance Devices Act 2007 for the six months ending December 2008 (Hard copies not available)	0
27/02/2009		Review of a group of children aged 10 to 14 in out-of-home care and under the parental responsibility of the Minister for Community Services (hard copies not available)	0
27/02/2009		Group review of the situation of children younger than five in out-of-home care and under the parental responsibility of the Minister for Community Services (hard copies not available)	0
4/12/2008	0731313143	Review of the Justice Legislation Amendment (Non-association and Place Restriction) Act 2001 (hard copies not available)	0
30/10/2008	978 1 921132 23 0	Review of Parts 2A and 3 of the Terrorism (Police Powers) Act 2002	22
21/08/2008	978 1 921132 16 2	Review of the Police Powers (Drug Detection Trial) Act 2003	22
23/06/2008	0 7313 1334 8	Family Support Services Complaint Handling Review (Hard copies not available)	0
15/06/2008	978 1 921132 43 8	Supporting the carers of Aboriginal children (hard copies not available)	0
20/05/2008		Our Submissions to the Special Commission of Inquiry into Child Protection Services in NSW (hard copies not available)	0
15/01/2008		Complaint handling systems survey report - Councils December 2007 (Hard copies not available)	0
15/01/2008		Complaint handling systems survey report - Departments and Authorities December 2007 (Hard copies not available)	0
13/11/2007	978 1 921 131 76 9	Review of Emergency Powers to Prevent or Control Disorder (Hard copies not available)	0
25/01/2007	1 9211 3158 6	DNA sampling and other forensic procedures conducted on suspects and volunteers under the Crimes (Forensic Procedures) Act 2000 (Hard copies not available)	0
25/10/2006	0 7313 1321 6	Review of the Police Powers (Drug Detection in Border Areas Trial) Act 2003 (hard copies not available)	0
25/10/2006	1 921 131 29 2	Firearm and Explosive Detection Dogs: Review of the Firearms Amendment (Public Safety) Act 2002 (Hard copies not available)	0
5/10/2006	1 921 131 012	Review of Children (Criminal Proceedings) Amendment (Adult Detainees) Act (Hard copies not available)	0
14/09/2006	1921131365	Review of the Police Powers (Drug Detection Dogs) Act 2001 (Hard copies not available)	0
24/02/2006	1 921131 21 7	Review of the Crimes (Administration of Sentences) Amendment Act 2002 and the Summary Offences Amendment (Places of Detention) Act 2002 (Hard copies not available)	0
30/11/2005	0 7313 1320 8	On the Spot Justice? The Trial of Criminal Infringement Notices by NSW Police (Hard copies not available)	0
15/11/2005	0 7313 1335 6	Review of the Police Powers (Internally Concealed Drugs) Act 2001 (Hard copies not available)	0
16/08/2005	0 7313 1314 3	Review of the Police Powers (Drug Premises) Act 2001 (Executive summary) (Hard copies not available)	0
5/05/2005	0 7313 1322 4	Review of the Child Protection Register (Hard copies not available)	0
16/12/2004		Young people with disabilities leaving statutory care (hard copies not available)	0
16/12/2004		SOG investigation report (hard copies not available)	0
16/09/2004		Monitoring of disability services (hard copies not available)	0
17/08/2004		Audit of individual planning in funded disability accommodation services (hard copies not available)	0
11/11/1999		Policing public safety (hard copies not available)	0

 Special reports to Parliament

Date	ISBN	Publication Title	Cost (AUD$)	Quantity
6/10/2009	978 1 921132 41 4	Special Report: The death of Ebony: The need for an effective interagency response to children at risk	11
5/02/2009	978 1 921132 33 9	Opening up government: Review of the Freedom of Information Act 1989	11
19/11/2008	978 1 921132 29 2	The use of Taser weapons by NSW Police Force	11
8/06/2008	987 1 921132 19 3	Supporting people with an intellectual disability in the criminal justice system: Progress report (hard copies not available)	0
13/12/2006	1 9211 3167 5	Domestic violence: improving police practice (Hard copies not available)	0
29/04/2005	0 7313 1322 4	Working with local Aboriginal communities: Audit of the implementation of the NSW Police Aboriginal Strategic Direction (2003-2006) (Hard copies not available)	0
10/04/2005	0 7313 13399	Improving the quality of land values issued by the Valuer General (Hard copies not available)	0
12/09/2004	0 7313 1318 6	Improving outcomes for children at risk of harm - a case study (Hard copies not available)	0
9/05/2004	0 7313 129961	Summary report: Assisting homeless people - the need to improve their access to accommodation and support services (hard copies not available)	0
9/05/2004	0 7313 1297	Assisting homeless people - the need to improve their access to accommodation and support services (Hard copies not available)	0
14/04/2004	0 7313 1304 6	DADHC-The need to improve services for children, young people and their families (Hard copies not available)	0

 Discussion and issue papers

Date	ISBN	Publication Title	Cost (AUD$)	Quantity
8/09/2008		NSW Ombudsman submission to National Child Protection Framework (hard copies not available)	0
9/02/2008	978 1 921132 21 6	Discussion paper: Review of the Freedom of Information Act 1989	11
13/11/2007		Ombudsman's submission to the review of the Children and Young Persons (Care and Protection) Act 1998 (Hard copies not available)	0
12/11/2007		Care Proceedings In the Children's Court (Hard copies not available)	0
29/06/2007	978 1 921131 72 1	Review of Certain Functions Conferred on Police Under the Law Enforcement (Powers and Responsibilities) Act 2002 Personal Searches Crime Scenes Notices to Produce (Hard copies not available)	0
18/04/2007	978 1 921131 55 4	Issues Paper: Review of Parts 2A and 3 of the Terrorism (Police Powers) Act 2002 Preventative Detention and Covert Search Warrants (Hard copies not available)	0
12/11/2006	1 9211 3165 9	Issues Paper: Law Enforcement Legislation Amendment (Public Safety) Act 2005 (Hard copies not available)	0
11/02/2006		Public Interest Disclosure Legislation in Australia: Towards the Next Generation (Summary) (hard copies not available)	0
11/02/2006		Public Interest Disclosure Legislation in Australia: Towards the Next Generation (hard copies not available)	0
3/01/2005	0 7313 13194	Review of the Crimes (Administration of Sentences) Amendment Act 2002 and the Summary Offences Amendment (Places of Detention) Act 2002 (Hard copies not available)	0
10/01/2004		Complaint handling in NSW Universities (hard copies not available)	0
8/01/2003		Discussion Paper: Put on the Spot -Criminal Infringement Notices Trial (Hard copies not available)	0

 Guidelines

Date	ISBN	Publication Title	Cost (AUD$)	Quantity
7/07/2009		Unreasonable Complainant Conduct Project Report - June 2009 (Hard copies not available)	0
7/07/2009	978 1 921132 38 4	Managing Unreasonable Complainant Conduct Practice Manual 2009	25
14/05/2009		Managing information arising out of an investigation--Balancing openness and confidentiality (hard copies not available)	0
9/04/2009	978 1 921132 32 2	Protected Disclosure Guidelines (6th edition)	22
24/03/2009	07 313 129 12	The rights Stuff: Tips for making complaints and solving problems- A Toolkit for consumers of community services in NSW	0
16/03/2009	978 1 921131 73 8	Apologies - A practical guide (2nd Edition)	11
5/11/2008		Child Protection in the Workplace: Notification Form (hard copies not available)	0
29/08/2008		Reporting of progress and results of investigations (hard copies not available)	0
10/04/2008	987 1 921131 70 7	Guidelines for dealing with youth complaints	0
17/08/2007	9780 7313 32878	The NSW FOI Manual (for a hard copy contact Department of Premier and Cabinet)	0
8/12/2006	1 9211 3168 3	Complaint handling at universities: best practice guidelines (hard copies not available)	0
20/05/2006	1 921131 52 7	Good Conduct and Administrative Practice	49.5
15/06/2004		Options for Redress (hard copies not available)	0
15/06/2004	0 7313 1301 1	The Complaint Handler's Tool Kit (2nd Edition) (hard copies not available)	0
1/06/2004	0 7313 1307 0	Investigating Complaints - A manual for Investigators	49.5
1/06/2004	0 7313 1306 2	Effective complaint handling (Hard copies not available)	0
1/05/2004		Model internal reporting policy for state government agencies (hard copies not available)	0
6/01/2004	0 7313 1299 6	Child Protection in the Workplace Responding to allegations against employees (Hard copies not available)	0
5/01/2004		Model internal reporting policy for councils (hard copies not available)	0
6/01/2002	07 313 1275 9	Enforcement guidelines for councils (hard copies not available)	0
1/06/2000	07 313 1263 5	Better Service and Communication for Council (hard copies not available)	0

 Fact sheets

Date	ISBN	Publication Title	Cost (AUD$)	Quantity
29/04/2009	978 1 921132 05 6	Information sheet: The Ombudsman and you (Women's fact sheet)	0
30/10/2008	978 1 921132 24 7	Community Services Division fact sheet No 1: The Ombudsman's role in community services	0
30/10/2008	978 1 821132 18 6	Fact sheet for agencies: Ombudsman inquiries	0
13/10/2008	0 7313 1298 8	Community Services Division fact sheet No 2: Handling complaints	0
13/10/2008	1 921131 50 0	Information sheet: Our work with Aboriginal communities	0
10/08/2008	1 9211 3169 1	Community Services Division fact sheet No 5: Apologies by community service providers	0
17/06/2008	978 1 921131 87 5	Information sheet: NSW Ombudsman's work with Juvenile Justice	0
8/05/2008	0 7313 1337 2	Information sheet: Protection of whistleblowers Practical alternatives to confidentiality (Hard copies not available)	0
2/04/2008	978 1 921131 84 4	Reviewable Disability Deaths: Frequently Asked Questions (Hard copies not available)	0
2/04/2008	978 1 921131 752	Information sheet: Are you an international student who has been excluded from your university or TAFE course? (Hard copies not available)	0
10/01/2008	978 1 921132 25 4	Responding to Unreasonable Behaviour - Threats, Anger and Aggression (Hard copies not available)	0
9/02/2007	1 9211 3145 4	Council fact sheet No 5: Apologies by Council	0
9/02/2007	1 9211 3154 3	Child protection fact sheet No 11: Apologies and Child Protection	0
10/12/2006	978 1 921131 37 0	Public sector agencies fact sheet No 01: Apologies by Public Officials and Agencies	0
15/03/2006	1 921131 28 4	Information sheet: Apologies (hard copies not available)	0
2/02/2006	0 7313 1336 4	Public sector agencies fact sheet No 20: Transparency and accountability	0
2/02/2006	0 7313 1316	Public sector agencies fact sheet No 19: Security of information	0
2/02/2006	1 921131 14 4	Public sector agencies fact sheet No 21: Useful tips	0
2/02/2006	1 921131 15 2	Public sector agencies fact sheet No 22: Very difficult complainants	0
2/02/2006	1 921131 16 0	Public sector agencies fact sheet No 23: Whistleblowing	0
2/02/2006	1 921131 17 9	Public sector agencies fact sheet No 24: Expectations in service provision	0
2/02/2006	1 921131 18 7	Public sector agencies fact sheet No 25: Youth participation	0
2/02/2006	1 921131 21 7	Public sector agencies fact sheet No 26: Z: A-Z of public administration	0
15/01/2006		Official Community Visitors Fact Sheet No 1: Official Community Visitors	0
2/01/2006	07313 1329 1	Public sector agencies fact sheet No 15: Oversight of public administration	0
15/11/2005	0 7313 1338 0	Information sheet: Child protection policy framework for children's services (Hard copies not available)	0
17/10/2005	0 7313 1333	Protected disclosures fact sheet: Am I dealing with a protected disclosure? (Hard copies not available)	0
25/06/2005	0 7313 13267	Public sector agencies fact sheet No 12: Legal advice	0
25/06/2005	0 7313 1325 9	Public sector agencies fact sheet No 11: Knowledge of wrong conduct	0
25/06/2005	0 7313 1328 3	Public sector agencies fact sheet No 14: Natural Justice/procedural fairness	0
25/06/2005	0 7313 1330 5	Public sector agencies fact sheet No 16: Public interest	0
25/06/2005	0 7313 1331 3	Public sector agencies fact sheet No 17: Quality customer service	0
25/06/2005	0 7313 1332 1	Public sector agencies fact sheet No 18: Reasons for decision	0
25/06/2005	0 7313 1327 5	Public sector agencies fact sheet No 13: Maladministration	0
20/06/2005	0 7313 1324 0	Public sector agencies fact sheet No 10: Jurisdiction and Functions of the Ombudsman	0
25/05/2005	0 7313 1323 2	Police fact sheet: Advice for people working with youth: Young people with complaints about police	0
1/08/2004		Public sector agencies fact sheet No 09: Investigation of Complaints	0
1/08/2004		Child protection fact sheet No 07: Recognising and managing conflict of interests	0
1/08/2004		Child protection fact sheet No 10: How the Ombudsman audits agencies that provide services to children	0
1/08/2004		Child protection fact sheet No 04: Planning and conducting an investigation	0
1/03/2004		Public sector agencies fact sheet No 06: Frankness and Candour	0
1/03/2004		Public sector agencies fact sheet No 07: Gifts	0
1/03/2004		Public sector agencies fact sheet No 08: Handling complaints	0
1/03/2004		Public sector agencies fact sheet No 04: Discretionary Powers	0
1/03/2004		Community Services Division fact sheet No 4: Licensed boarding houses	0
1/03/2004		Public sector agencies fact sheet No 05: Enforcement	0
8/01/2004		Child protection fact sheet No 01: Keeping records	0
8/01/2004		Child protection fact sheet No 02: How we assess an investigation (Hard copies not available)	0
8/01/2004		Child protection fact sheet No 06: Addressing child protection issues in codes of conduct (Hard copies not available)	0
8/01/2004		Child protection fact sheet No 08: Reviewing child protection policies: an agency self-assessment checklist (Hard copies not available)	0
8/01/2004		Child protection fact sheet No 09: Risk management following an allegation against an employee (Hard copies not available)	0
8/01/2004		Child protection fact sheet No 05: Child protection: Responsibilities of heads of agencies (Hard copies not available)	0
6/01/2004		Thinking of blowing the whistle? (Council)	0
6/01/2004		Thinking of blowing the whistle? (Agencies)	0
3/01/2004		Community Services Division fact sheet No 3: Reviewable deaths - children and young people, and people with disability	0
1/01/2004		Pre-requisites to avoid or manage conflict of Interests (Hard copies not available)	0
1/07/2003		Public sector agencies fact sheet No 03: Conflict of Interests	0
1/07/2003		Public sector agencies fact sheet No 02: Bad Faith, Bias and Breach of Duty	0
1/06/2002		Council fact sheet No 4: Having trouble with your rates and charges?	0
1/06/2002		Council fact sheet No 3: Having trouble with a development application?	0
1/06/2002		Council fact sheet No 1: Having trouble with unlawful development activity?	0
6/01/2002		Council fact sheet No 2: Unhappy about a proposed development?	0

 Brochures

Date	ISBN	Publication Title	Cost (AUD$)	Quantity
18/08/2009	978 1 921132 35 3	Complaint handling kit (CS-CRAMA booklet)	0
29/04/2009	978 1 921131 86 8	Know your rights as a consumer of community services	0
8/01/2009		Some tips for making a complaint	0
8/10/2008	0 7313 1334 8	General information: making a complaint to the Ombudsman	0
27/07/2006		Got a complaint? (Aboriginal poster)	0
27/07/2006	1 921131 51 9	Talk to us! (Aboriginal brochure)	0
1/04/2006		Got a complaint? (youth poster)	0
1/04/2006		Got a complaint? (Youth brochure)	0
4/01/2006		Got a complaint? (Youth sticker)	0
18/11/2005	978 1 921132 17 9	Have you got a problem with a NSW agency (Large print)?	0
1/04/2004	0 7313 1291 0	A voice for people in care	0

 Newsletters

Date	ISBN	Publication Title	Cost (AUD$)	Quantity
23/06/2009		Ombo Info Volume 2 Issue 2	0
27/02/2009		Ombo Info Volume 2 Issue 1	0
20/10/2008		Ombo Info Volume 1 Issue 2	0
29/07/2008		Ombo Info Volume 1 Issue 1	0

 Information in other languages

Date	ISBN	Publication Title	Cost (AUD$)	Quantity
25/02/2009	978 1 921131 88 2	General information: making a complaint to the Ombudsman (English) (hard copies not available)	0
27/08/2008	978 1 921132 15 5	General information: making a complaint to the Ombudsman (Krio) (hard copies not available)	0
27/08/2008	978 1 921132 10 0	General information: making a complaint to the Ombudsman (Dinka) (hard copies not available)	0
27/08/2008	978 1 921132 08 7	General information: making a complaint to the Ombudsman (Macedonian) (hard copies not available)	0
27/08/2008	978 1 921132 11 7	General information: making a complaint to the Ombudsman (Nepali) (hard copies not available)	0
27/08/2008	978 1 921132 07 0	General information: making a complaint to the Ombudsman (Punjabi) (hard copies not available)	0
27/08/2008	978 1 921132 06 3	General information: making a complaint to the Ombudsman (Sudanese Arabic) (hard copies not available)	0
27/08/2008	978 1 921132 14 8	General information: making a complaint to the Ombudsman (Twi) (hard copies not available)	0
27/08/2008	978 1 921132 06 3	General information: making a complaint to the Ombudsman (Urdu) (hard copies not available)	0
27/08/2008	978 1 921132 06 3	General information: making a complaint to the Ombudsman (Pashto) (hard copies not available)	0
27/08/2008	978 1 921132 06 3	General information: making a complaint to the Ombudsman (Dari) (hard copies not available)	0
12/01/2003		General information: making a complaint to the Ombudsman (Turkish) (Hard copies not available)	0
12/01/2003		General information: making a complaint to the Ombudsman (Korean) (Hard copies not available)	0
12/01/2003		General information: making a complaint to the Ombudsman (Chinese) (Hard copies not available)	0
12/01/2003		General information: making a complaint to the Ombudsman (Croatian) (Hard copies not available)	0
12/01/2003		General information: making a complaint to the Ombudsman (Greek) (Hard copies not available)	0
12/01/2003		General information: making a complaint to the Ombudsman (Hindi) (Hard copies not available)	0
12/01/2003		General information: making a complaint to the Ombudsman (Indonesian) (Hard copies not available)	0
12/01/2003		General information: making a complaint to the Ombudsman (Italian) (Hard copies not available)	0
12/01/2003		General information: making a complaint to the Ombudsman (Persian) (Hard copies not available)	0
12/01/2003		General information: making a complaint to the Ombudsman (Russian) (Hard copies not available)	0
12/01/2003		General information: making a complaint to the Ombudsman (Samoan) (Hard copies not available)	0
12/01/2003		General information: making a complaint to the Ombudsman (Serbian) (Hard copies not available)	0
12/01/2003		General information: making a complaint to the Ombudsman (Arabic) (Hard copies not available)	0
12/01/2003		General information: making a complaint to the Ombudsman (Tamil) (Hard copies not available)	0
12/01/2003		General information: making a complaint to the Ombudsman (Vietnamese) (Hard copies not available)	0
12/01/2003		General information: making a complaint to the Ombudsman (Spanish) (Hard copies not available)	0

Total:

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