Guidelines

29/08/2008 -- Reporting of progress and results of investigations (hard copies not available)

10/04/2008 -- Guidelines for dealing with youth complaints

17/08/2007 -- The NSW FOI Manual (for a hard copy contact Department of Premier and Cabinet)

10/08/2007 -- Unreasonable complainant conduct: interim practice manual (hard copies not available)

6/08/2007 -- Apologies, a practical guideline

8/12/2006 -- Complaint handling at universities: best practice guidelines (hard copies not available)

20/05/2006 -- Good Conduct and Administrative Practice

15/06/2004 -- Options for Redress (hard copies not available)

15/06/2004 -- The Complaint Handler's Tool Kit (2nd Edition) (hard copies not available)

1/06/2004 -- Child Protection in the Workplace Responding to allegations against employees

1/06/2004 -- Child Protection in the Workplace: Notification Form (hard copies not available)

1/06/2004 -- Effective complaint handling

1/06/2004 -- Investigating Complaints - A manual for Investigators

1/05/2004 -- Model internal reporting policy for state government agencies (hard copies not available)

1/05/2004 -- Protected Disclosure Guidelines (5th edition)

5/01/2004 -- Model internal reporting policy for councils (hard copies not available)

6/01/2002 -- Enforcement guidelines for councils (hard copies not available)

1/06/2000 -- Better Service and Communication for Council (hard copies not available)

7/01/1997 -- FOI Policies and Guidelines (2nd edition) (hard copies not available)