Guidelines

• 7/07/2009 -- Managing Unreasonable Complainant Conduct Practice Manual 2009
• 7/07/2009 -- Unreasonable Complainant Conduct Project Report - June 2009 (Hard copies not available)
• 14/05/2009 -- Managing information arising out of an investigation--Balancing openness and confidentiality (hard copies not available)
• 9/04/2009 -- Protected Disclosure Guidelines (6th edition)
• 24/03/2009 -- The rights Stuff: Tips for making complaints and solving problems- A Toolkit for consumers of community services in NSW
• 16/03/2009 -- Apologies - A practical guide (2nd Edition)
• 5/11/2008 -- Child Protection in the Workplace: Notification Form (hard copies not available)
• 29/08/2008 -- Reporting of progress and results of investigations (hard copies not available)
• 10/04/2008 -- Guidelines for dealing with youth complaints
• 17/08/2007 -- The NSW FOI Manual (for a hard copy contact Department of Premier and Cabinet)
• 8/12/2006 -- Complaint handling at universities: best practice guidelines (hard copies not available)
• 20/05/2006 -- Good Conduct and Administrative Practice
• 15/06/2004 -- Options for Redress (hard copies not available)
• 15/06/2004 -- The Complaint Handler's Tool Kit (2nd Edition) (hard copies not available)
• 1/06/2004 -- Effective complaint handling (Hard copies not available)
• 1/06/2004 -- Investigating Complaints - A manual for Investigators
• 1/05/2004 -- Model internal reporting policy for state government agencies (hard copies not available)
• 6/01/2004 -- Child Protection in the Workplace Responding to allegations against employees (Hard copies not available)
• 5/01/2004 -- Model internal reporting policy for councils (hard copies not available)
• 6/01/2002 -- Enforcement guidelines for councils (hard copies not available)
• 1/06/2000 -- Better Service and Communication for Council (hard copies not available)