Fact sheets

• 8/01/2004 -- Child protection fact sheet No 01: Keeping records
• 8/01/2004 -- Child protection fact sheet No 02: How we assess an investigation (Hard copies not available)
• 1/08/2004 -- Child protection fact sheet No 04: Planning and conducting an investigation
• 8/01/2004 -- Child protection fact sheet No 05: Child protection: Responsibilities of heads of agencies (Hard copies not available)
• 8/01/2004 -- Child protection fact sheet No 06: Addressing child protection issues in codes of conduct (Hard copies not available)
• 1/08/2004 -- Child protection fact sheet No 07: Recognising and managing conflict of interests
• 8/01/2004 -- Child protection fact sheet No 08: Reviewing child protection policies: an agency self-assessment checklist (Hard copies not available)
• 8/01/2004 -- Child protection fact sheet No 09: Risk management following an allegation against an employee (Hard copies not available)
• 1/08/2004 -- Child protection fact sheet No 10: How the Ombudsman audits agencies that provide services to children
• 9/02/2007 -- Child protection fact sheet No 11: Apologies and Child Protection
• 30/10/2008 -- Community Services Division fact sheet No 1: The Ombudsman's role in community services
• 13/10/2008 -- Community Services Division fact sheet No 2: Handling complaints
• 3/01/2004 -- Community Services Division fact sheet No 3: Reviewable deaths - children and young people, and people with disability
• 1/03/2004 -- Community Services Division fact sheet No 4: Licensed boarding houses
• 10/08/2008 -- Community Services Division fact sheet No 5: Apologies by community service providers
• 1/06/2002 -- Council fact sheet No 1: Having trouble with unlawful development activity?
• 6/01/2002 -- Council fact sheet No 2: Unhappy about a proposed development?
• 1/06/2002 -- Council fact sheet No 3: Having trouble with a development application?
• 1/06/2002 -- Council fact sheet No 4: Having trouble with your rates and charges?
• 9/02/2007 -- Council fact sheet No 5: Apologies by Council
• 30/10/2008 -- Fact sheet for agencies: Ombudsman inquiries
• 15/03/2006 -- Information sheet: Apologies (hard copies not available)
• 2/04/2008 -- Information sheet: Are you an international student who has been excluded from your university or TAFE course? (Hard copies not available)
• 15/11/2005 -- Information sheet: Child protection policy framework for children's services (Hard copies not available)
• 17/06/2008 -- Information sheet: NSW Ombudsman's work with Juvenile Justice
• 13/10/2008 -- Information sheet: Our work with Aboriginal communities
• 8/05/2008 -- Information sheet: Protection of whistleblowers Practical alternatives to confidentiality (Hard copies not available)
• 29/04/2009 -- Information sheet: The Ombudsman and you (Women's fact sheet)
• 15/01/2006 -- Official Community Visitors Fact Sheet No 1: Official Community Visitors
• 25/05/2005 -- Police fact sheet: Advice for people working with youth: Young people with complaints about police
• 1/01/2004 -- Pre-requisites to avoid or manage conflict of Interests (Hard copies not available)
• 17/10/2005 -- Protected disclosures fact sheet: Am I dealing with a protected disclosure? (Hard copies not available)
• 10/12/2006 -- Public sector agencies fact sheet No 01: Apologies by Public Officials and Agencies
• 1/07/2003 -- Public sector agencies fact sheet No 02: Bad Faith, Bias and Breach of Duty
• 1/07/2003 -- Public sector agencies fact sheet No 03: Conflict of Interests
• 1/03/2004 -- Public sector agencies fact sheet No 04: Discretionary Powers
• 1/03/2004 -- Public sector agencies fact sheet No 05: Enforcement
• 1/03/2004 -- Public sector agencies fact sheet No 06: Frankness and Candour
• 1/03/2004 -- Public sector agencies fact sheet No 07: Gifts
• 1/03/2004 -- Public sector agencies fact sheet No 08: Handling complaints
• 1/08/2004 -- Public sector agencies fact sheet No 09: Investigation of Complaints
• 20/06/2005 -- Public sector agencies fact sheet No 10: Jurisdiction and Functions of the Ombudsman
• 25/06/2005 -- Public sector agencies fact sheet No 11: Knowledge of wrong conduct
• 25/06/2005 -- Public sector agencies fact sheet No 12: Legal advice
• 25/06/2005 -- Public sector agencies fact sheet No 13: Maladministration
• 25/06/2005 -- Public sector agencies fact sheet No 14: Natural Justice/procedural fairness
• 2/01/2006 -- Public sector agencies fact sheet No 15: Oversight of public administration
• 25/06/2005 -- Public sector agencies fact sheet No 16: Public interest
• 25/06/2005 -- Public sector agencies fact sheet No 17: Quality customer service
• 25/06/2005 -- Public sector agencies fact sheet No 18: Reasons for decision
• 2/02/2006 -- Public sector agencies fact sheet No 19: Security of information
• 2/02/2006 -- Public sector agencies fact sheet No 20: Transparency and accountability
• 2/02/2006 -- Public sector agencies fact sheet No 21: Useful tips
• 2/02/2006 -- Public sector agencies fact sheet No 22: Very difficult complainants
• 2/02/2006 -- Public sector agencies fact sheet No 23: Whistleblowing
• 2/02/2006 -- Public sector agencies fact sheet No 24: Expectations in service provision
• 2/02/2006 -- Public sector agencies fact sheet No 25: Youth participation
• 2/02/2006 -- Public sector agencies fact sheet No 26: Z: A-Z of public administration
• 10/01/2008 -- Responding to Unreasonable Behaviour - Threats, Anger and Aggression (Hard copies not available)
• 2/04/2008 -- Reviewable Disability Deaths: Frequently Asked Questions (Hard copies not available)
• 6/01/2004 -- Thinking of blowing the whistle? (Agencies)
• 6/01/2004 -- Thinking of blowing the whistle? (Council)