Publications online order form

To order hard copies of our publications, please complete the form below. Downloadable PDF copies of our publications are available via the left hand menu.

All Prices are in Australian dollars ($AUD). We cannot accept payment by credit card, please send a cheque, bank draft or money order payable to 'NSW Ombudsman's Office' and include the Online order number.

Note for chargable items: Agencies must include a purchase order and ABN, and then an invoice will be sent to you. Orders will not be processed until payment is received.

 

Brochures	Price	Quantity
Complaint handling kit for community services (CS-CRAMA)	0
General information: making a complaint to the Ombudsman	0
Got a complaint? (Youth brochure)	0
Have you got a problem with a NSW agency (Large print)?	0
Know your rights as a consumer of community services	0
Talk to us! (Aboriginal brochure)	0
Tips for making a complaint	0
Posters
Got a complaint? (Aboriginal theme)	0
Got a complaint? (Youth theme)	0
Have you got a problem with a NSW government agency?	0
Guidelines
Apologies - A practical guide (2nd Edition)	22
Guidelines for dealing with youth complaints	0
Managing Unreasonable Complainant Conduct Practice Manual 2012	25
Protected Disclosure Guidelines (6th edition)	22
The rights Stuff: Tips for making complaints and solving problems - A Toolkit for consumers of community services in NSW	0
Annual reports
NSW Ombudsman Annual Report 2010-2011	22
Official Community Visitors Annual Report 2010-2011	22
Report of Reviewable Deaths in 2007 Volume 1: Deaths of people with disabilities	22
Report of reviewable deaths in 2007 Volume 2: Child deaths	22
Total cost of order ($AUD)

 

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