Good conduct and administrative practice - Guidelines for state and local government

ISBN 978-1-925569-19-3
Category Guidelines
Publication Date 7 April 2017

Summary

Now in their third edition, the Good conduct and administrative practice guideline explain these principles
and provide advice – informed by administrative law, the work of the Ombudsman over the past 40 years
and, where relevant, the expertise of other accountability bodies – about their practical application in the
public sector.

The guidelines are intended to:

  • assist public officials to understand the standards of good conduct and administrative practice that
    are expected of them
  • provide guidance to managers to assist in the supervision and training of staff
  • assist agencies in the development and review of relevant policies and procedures.

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