OCV Annual Report

29 Apr 2016

2015 marks the 20th year of operation of the OCV scheme in NSW. Official Community Visitors (OCVs) are independent statutory appointees of the Minister for Disability Services and the Minister for Family and Community Services. They operate under the Community Services (Complaints, Reviews and Monitoring) Act 1993 (CS CRAMA) and Regulations.

Complaint Handling Practitioners Forum

29 Apr 2016

Fifty practitioners from across the public service attended the first Complaint Handling Practitioners Forum hosted by our Public Administration Division on 14 April 2016.

Complaints and notifications numbers

29 Apr 2016

The number of complaints and notifications to the office continues to increase following a substantial increase in 2014-2015. As at 31 March 2016 there was a 3.3% increase in formal complaints and notifications and a 3.6% increase in informal complaints. See Facts and figures for more details.

Disability provider roundtable

29 Apr 2016

We convened the first of a series of disability provider roundtable meetings on Friday 15 April 2016, bringing providers of comparable sizes together to showcase their success stories and to discuss challenges they face in regard to responding to reportable incidents.

Deputy Ombudsman spoke at Out-of Home Care sector forum

29 Apr 2016

On 11 April 2016, Deputy Ombudsman and Community and Disability Services Commissioner Steve Kinmond participated in the panel discussion at the Institutional Responses to Child Sexual Abuse in Out-of-Home Care Forum organised by ACWA, discussing the Royal Commission consultation paper Reflections on NSW Context.

Deputy Ombudsman spoke at Royal Commission public roundtable

29 Apr 2016

Deputy Ombudsman and Community and Disability Services Commissioner Steve Kinmond spoke at a public roundtable held by the Royal Commission into Institutional Responses to Child Sexual Abuse on 20 April 2016. Steve discussed child sexual abuse reporting offences and blind reporting, where the alleged victim’s name or identifying details are not given to police.

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