New responsive website

31 Jul 2014

Responding to the increased use of mobile devices such as smartphones and tablets to access websites, we have implemented a new responsive website design. This new design allows our website to display properly regardless of the device used. While implementing this change, we checked our website against a range of government and technical standards (W3C, WCAG), to ensure that our site continued to meet accessibility standards and Internet best practice.

Information stall at IPAA conference

31 Jul 2014

We hosted an information display at the recent Institute of Public Administration Australia (IPAA) NSW State Conference. IPAA is the nationwide professional association for those involved in public administration. The conference is an annual one-day event and aims to provide delegates with opportunities to consider the challenges facing the public sector, and to hear international and Australian experts speak on these issues.

Public Interest Disclosure (PID) practitioners’ meeting

31 Jul 2014

On 11 July 2014 our Public Interest Disclosures (PID) Unit hosted a forum for PID Practitioners with representatives from 25 state and 6 local government agencies attending. Of particular interest to practitioners was the sharing of experiences about the challenges of managing people and workplaces. The Independent Commission Against Corruption also presented at the forum. Our next forum will be held on 18 November.

Stepping in program for university students with disabilities

30 Jul 2014

Australian Network on Disability’s initiative ‘Stepping into…’ is a program that offers practical paid work experience for university students with disability who may face significant obstacles in gaining employment. This is the second year we have participated in the program. The successful candidate was offered a four week placement as an inquiry officer within our Community Services Division.

Why conflict escalates in complaints

30 Jul 2014

Deputy Ombudsman Chris Wheeler published an article in the June edition of the Consumer Directions Magazine titled Mercury rising: why conflict escalates in complaints. In this article Chris discusses the internal logic of conflict relationships, a model developed by Swiss psychologist Dr F Glasl, and explained how conflict builds in the complaint scenario.

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