News

Ombudsman meets with new Parliamentary Committee Chair

19 Jun 2014

The Ombudsman and his senior staff met with Mr Bart Bassett MP, the new Chair of the Committee for the Ombudsman, Police Integrity Commission and Crime Commission. They discussed the work of the office, as well as some of the changes, challenges and opportunities facing the office.

Deputy Ombudsman out and about

19 Jun 2014

Deputy Ombudsman Chris Wheeler spoke at a number of conferences and forums over the last few weeks, including presenting on managing unreasonable complainant conducts (particularly persistent complainants) at a forum attended by NSW university complaint handlers. He spoke about ‘New guidance on better practice complaint handling from Standards Australia and the NSW Ombudsman’ at the 2014 Customer Service Solutions for Government and Public Sector Conference. Chris also spoke about the development of complaint handling framework and model policy at the recent Deputy Ombudsman Conference in Melbourne.

National Law Week

19 Jun 2014

We joined the National Law Week celebration last month and attended the Law and justice in your community Expo in Fairfield. Our staff spoke about the role and services of the Ombudsman, and distributed information in relevant languages.

People Matter Survey

19 Jun 2014

The People Matter Survey, the second NSW public sector employee survey has recently closed. Over half of our staff participated in the survey, a response rate well above the NSW public sector average. The survey is run every two years and is an opportunity for NSW public sector employees to comment on both their workplace and the public sector generally.

Ombudsman welcomes changes to community services legislation

29 May 2014

The NSW Ombudsman, Bruce Barbour, has welcomed important changes to community services legislation that will strengthen the safeguards for vulnerable people.

Key changes in the Community Services (Complaints, Reviews and Monitoring) Amendment Bill 2014 will enable the Ombudsman to:

Deputy Ombudsman out and about

27 May 2014

On Wednesday 14 May 2014, Deputy Ombudsman Chris Wheeler presented a session on complaint management at the week-long Local Government Governance Intensive Residential Course in Sydney.

Earlier in the month Chris travelled to Wellington New Zealand to attend the 2014 Australian and New Zealand Ombudsman Association Conference. He jointed presented a plenary session ‘Integrity in action: How Ombudsmen fit in’ at the conference.

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