16 years of Reportable Conduct — What have we learnt and where are we heading? Forum

02 Feb 2016

Date: Friday, 26 February 2016

Venue: Sheraton on the Park, 161 Elizabeth Street, Sydney, NSW 2000

Tickets still available, register for forum.

Our reportable conduct jurisdiction commenced in 1999, when a system was established for independent oversight of the handling of child abuse and neglect allegations against the employees of more than 7,000 government and non-government agencies.

University draft discussion paper

02 Feb 2016

We recently released a draft discussion paper to NSW universities about the conflicts that can arise between supervisors and students. A focus of the paper was on steps universities can take to save struggling supervisory relationships before they fail. Alternatively, if supervisory relationships are doomed to fail, we looked at how this could be handled fairly and in a way that allows the parties involved to move forward. We expect the paper to motivate discussion at the Ombudsman University Complaint Handlers Forum on 19 February 2016. If you are interested in finding out more or want to get a copy of the draft discussion paper email

Training Calendar

02 Feb 2016

Our February to June 2016 training calendar has been released.

For information and to enrol in workshops, please visit our training calendar, contact, or call 02 9286 0900.

Deadline for PID reporting fast approaching

02 Feb 2016

Public authorities have until 14 February 2016 to submit their public interest disclosures report for the period 1 July to 31 December 2015 as required under section 6CA of the Public Interest Disclosures Act 1994. The Public Interest Disclosures Regulation 2011 outlines the information to be included.

The PID online reporting tool allows public authorities to provide their report to us securely, quickly and easily.

For more information, please visit our public interest disclosures page or email

Enforcement Guidelines for Councils

02 Feb 2016

As regulatory theory and practice has changed significantly over the past decade we have updated our 2002 publication Enforcement Guidelines for Councils, which is now available on our website. These guidelines are accompanied by a comprehensive model enforcement policy that has been compiled from best practice examples from a number of councils and other relevant organisations.

The main emphasis of the guidelines is on the importance of sound decision making and the appropriate application of significant discretion vested in enforcement officers. The guidelines can assist councils to develop better processes for compliance officers and managers to engage with individuals and businesses who may be breaking the law. The guidelines encourage councils to adopt a responsive and proportionate approach to enforcement.

Office Christmas closure

18 Dec 2015

The office will be closed from 12pm Thursday 24 December 2015 and will reopen in the new year on Monday 4 January 2016.

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