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Phones now working

Our telephone system is working again. We apologise for the inconvenience and thank you for your patience. The problem was due to a hardware failure in our building’s basement.

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NSW Ombudsman and Commonwealth Ombudsman are holding a joint event at Newcastle City Hall for NDIS participants and their supporters

On 23 July 2015, the NSW Ombudsman and Commonwealth Ombudsman are holding a joint event at Newcastle City Hall for NDIS participants and their supporters. There is an information session at 2:30pm about our roles and how we can help you to resolve problems with the NDIS, followed by a complaints clinic at 3:30pm where you can talk to us if you have a concern or complaint about your NDIS funded service or the NDIS. For more information about the event, please contact Terri Cohen at or 02 9286 1000 or 1800 451 524 (toll free).

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Ombudsman submission to the Review of Police Oversight

On 24 June the Ombudsman provided a submission to Mr Andrew Tink for his Review of Police Oversight in NSW.

Our submission responds to the requirement for Mr Tink to provide advice about ‘options for a single civilian oversight model for police in NSW’. We examine the principles underpinning the current model and how it works in practice. We recommend that any proposed changes should be informed by a proper understanding of the benefits and risks associated with such a change. Our submission highlights the urgent need for new laws to remedy significant gaps in the current arrangements for oversighting police investigations into critical incidents and also explains the need to update complaint handling provisions in the Police Act 1990.

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Our publications

We produce a range of publications including general information for the public, guidelines for agencies and organisations we oversight, discussion papers seeking information from the public, final reports at the conclusion of legislative reviews, annual reports outlining the work we have done during the financial year and special reports to Parliament about public interest issues. Some of our publications are also available in community languages.

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Featured publication

This is the second comprehensive investigation that my office has undertaken into the use of Taser weapons by the New South Wales Police Force (NSWPF). The first investigation was done at a time when Tasers were only used by police officers within specialist units of the NSWPF. Since that report in 2008, Taser weapons have been rolled out for use by all accredited general duties police officers in NSW.

View Taser footage of selected case studies.

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