News and Publications
The Ombudsman and his senior staff met with Mr Bart Bassett MP, the new Chair of the Committee for the Ombudsman, Police Integrity Commission and Crime Commission. They discussed the work of the office, as well as some of the changes, challenges and opportunities facing the office.Learn more
Deputy Ombudsman Chris Wheeler spoke at a number of conferences and forums over the last few weeks, including presenting on managing unreasonable complainant conducts (particularly persistent complainants) at a forum attended by NSW university complaint handlers. He spoke about ‘New guidance on better practice complaint handling from Standards Australia and the NSW Ombudsman’ at the 2014 Customer Service Solutions for Government and Public Sector Conference. Chris also spoke about the development of complaint handling framework and model policy at the recent Deputy Ombudsman Conference in Melbourne.Learn more
We produce a range of publications including general information for the public, guidelines for agencies and organisations we oversight, discussion papers seeking information from the public, final reports at the conclusion of legislative reviews, annual reports outlining the work we have done during the financial year and special reports to Parliament about public interest issues. Some of our publications are also available in community languages.
This is the second comprehensive investigation that my office has undertaken into the use of Taser weapons by the New South Wales Police Force (NSWPF). The first investigation was done at a time when Tasers were only used by police officers within specialist units of the NSWPF. Since that report in 2008, Taser weapons have been rolled out for use by all accredited general duties police officers in NSW.