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Acting Ombudsman in Melbourne

The Acting Ombudsman Professor John McMillan AO travelled to Melbourne to attend the Parliamentary Ombudsman Alliance meeting and the International Ombudsman Institute (IOI) Australasia and Pacific Ombudsman Region (APOR) meeting. John also met with the Victorian Parliamentary Independent Broad-based Anti-corruption Commission Committee (IBACC) at a closed hearing at Parliament House, and the Victorian Parliament Accountability and Oversight Committee.

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Can you handle complaints?

Family and Community Services NSW has produced a short video for service providers on the benefits of complaints and having a good complaints handling system. The video shares the views of service users, the NSW Ombudsman and highlights the Feedback and Complaints Management Log (FCML) which is a free online complaints system available to all ADHC funded service providers. View the video.

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Deputy Ombudsman Forum

Deputy Ombudsman Chris Wheeler attended the Deputy Ombudsman Forum in Melbourne. This is a twice yearly forum for deputy ombudsman across Australia and New Zealand to share information about the work of each jurisdiction and discuss common themes and issues. Chris spoke about the Optional Protocol to the Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment (OPCAT).

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Our publications

We produce a range of publications including general information for the public, guidelines for agencies and organisations we oversight, discussion papers seeking information from the public, final reports at the conclusion of legislative reviews, annual reports outlining the work we have done during the financial year and special reports to Parliament about public interest issues. Some of our publications are also available in community languages.

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Featured publication

This is the second comprehensive investigation that my office has undertaken into the use of Taser weapons by the New South Wales Police Force (NSWPF). The first investigation was done at a time when Tasers were only used by police officers within specialist units of the NSWPF. Since that report in 2008, Taser weapons have been rolled out for use by all accredited general duties police officers in NSW.

View Taser footage of selected case studies.

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