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Complaint Handling Practitioners Forum

Fifty practitioners from across the public service attended the first Complaint Handling Practitioners Forum hosted by our Public Administration Division on 14 April 2016.

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OCV Annual Report

2015 marks the 20th year of operation of the OCV scheme in NSW. Official Community Visitors (OCVs) are independent statutory appointees of the Minister for Disability Services and the Minister for Family and Community Services. They operate under the Community Services (Complaints, Reviews and Monitoring) Act 1993 (CS CRAMA) and Regulations.

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Complaints and notifications numbers

The number of complaints and notifications to the office continues to increase following a substantial increase in 2014-2015. As at 31 March 2016 there was a 3.3% increase in formal complaints and notifications and a 3.6% increase in informal complaints. See Facts and figures for more details.

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Our publications

We produce a range of publications including general information for the public, guidelines for agencies and organisations we oversight, discussion papers seeking information from the public, final reports at the conclusion of legislative reviews, annual reports outlining the work we have done during the financial year and special reports to Parliament about public interest issues. Some of our publications are also available in community languages.

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Featured publication

This is the second comprehensive investigation that my office has undertaken into the use of Taser weapons by the New South Wales Police Force (NSWPF). The first investigation was done at a time when Tasers were only used by police officers within specialist units of the NSWPF. Since that report in 2008, Taser weapons have been rolled out for use by all accredited general duties police officers in NSW.

View Taser footage of selected case studies.

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