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New oversight function for the NSW Ombudsman - reportable incidents in disability supported group accommodation

Recently passed amendments to the Ombudsman Act 1974 create a new role for the Ombudsman. We will now oversight agency responses to allegations of reportable incidents in disability supported group accommodation.

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Going Home Staying Home (GHSH)

On 12 August 2014 we met with representatives from the Department of Family and Community Services and the relevant peak bodies to discuss the NSW Government’s reform of Specialist Homelessness Services, Going Home Staying Home (GHSH).

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Deputy Ombudsman on the SOCAP Board

Chris Wheeler, Deputy Ombudsman, has recently been appointed to the board of the Society of Consumer Affairs Professionals (SOCAP). Established in 1991 and part of an international network, SOCAP provides training and networking opportunities to its members who work in complaint handling, dispute resolution, service charters and customer service delivery.

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Our publications

We produce a range of publications including general information for the public, guidelines for agencies and organisations we oversight, discussion papers seeking information from the public, final reports at the conclusion of legislative reviews, annual reports outlining the work we have done during the financial year and special reports to Parliament about public interest issues. Some of our publications are also available in community languages.

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Featured publication

This is the second comprehensive investigation that my office has undertaken into the use of Taser weapons by the New South Wales Police Force (NSWPF). The first investigation was done at a time when Tasers were only used by police officers within specialist units of the NSWPF. Since that report in 2008, Taser weapons have been rolled out for use by all accredited general duties police officers in NSW.

View Taser footage of selected case studies.

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