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Public administration division - complaint backlog

Our Public Administration Division currently has a backlog of complaints due to some temporary staff vacancies.

While we are making every effort to respond to all complaints in a timely manner, we are experiencing delays and will not meet our usual initial response times, i.e. it is unlikely we will respond to within 10 business days. We are attempting to identify urgent complaints for priority response.  If you believe your complaint is urgent you can call our office on 92861000 for an update on the progress of your complaint. However, if you can wait we would appreciate your patience at this time. We expect to resolve our backlog before the end of 2016.

We apologise that you may not receive our formal response to your complaint for several weeks.

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Creation of the Law Enforcement Conduct Commission

In November 2015, the Deputy Premier and Minister for Justice and Police, the Hon Troy Grant MP, announced that the NSW Government would create a new civilian agency to oversight the NSW Police Force and the NSW Crime Commission.  That new agency is to be called the Law Enforcement Conduct Commission (LECC) and is due to commence operation on 1 January 2017

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Reviewing the Public Interest Disclosures Act 1994

The Joint Parliamentary Committee (JPC) on the Ombudsman, the Police Integrity Commission and the Crime Commission is currently reviewing the Public Interest Disclosures Act 1994 (the PID Act).

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Our publications

We produce a range of publications including general information for the public, guidelines for agencies and organisations we oversight, discussion papers seeking information from the public, final reports at the conclusion of legislative reviews, annual reports outlining the work we have done during the financial year and special reports to Parliament about public interest issues. Some of our publications are also available in community languages.

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Featured publication

This is the second comprehensive investigation that my office has undertaken into the use of Taser weapons by the New South Wales Police Force (NSWPF). The first investigation was done at a time when Tasers were only used by police officers within specialist units of the NSWPF. Since that report in 2008, Taser weapons have been rolled out for use by all accredited general duties police officers in NSW.

View Taser footage of selected case studies.

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