Guidelines on workplace child protection issues
The following publications are relevant for agencies that are under the Ombudsman’s jurisdiction for child protection issues.
All the publications listed below are free. You can download a publication by clicking on the link, or order a hard copy by using the publications order form or phoning our office on 9286 1072.
- Child protection in the workplace: responding to allegations against employees
- Child protection in the workplace: notification form
- Child protection fact sheet 1: Keeping records
- Child protection fact sheet 2: How we assess an investigation
- Child protection fact sheet 4: Planning and conducting an investigation
- Child protection fact sheet 5:Child protection: responsibilities of heads of agencies
- Child protection fact sheet 6: Addressing child protection issues in codes of conduct
- Child protection fact sheet 7: Recognising and managing conflicts of interests
- Child protection fact sheet 8: Reviewing your child protection policy: an agency self-assessment checklist
- Child protection fact sheet 9: Risk management following an allegation against an employee
- Child protection fact sheet 10: How the Ombudsman audits agencies that provide services to children
- Child protection fact sheet 11: Apologies and child protection
- The complaint handler’s tool kit
- Investigating complaints: a manual for investigators
- Managing information arising out of an investigation--Balancing openness and confidentiality
- Effective complaint handling
- Managing Unreasonable Complainant Conduct Practice Manual
- Protected disclosure guidelines (6th edition)
- Options for redress
- Good conduct and administrative practice
- Guidelines for dealing with youth complaints
- Reporting of progress and results of investigations
