Guidelines for community services providers

The following publications are relevant to agencies that provide community services, as well as anyone who is interested in issues relating to the provision of community services.

All the publications listed below are free. You can download a publication by clicking on the link, or order a hard copy by using the publications order form or phoning our office on 9286 1072.

• Community services division fact sheet 2: Handling complaints
• Community services division fact sheet 3: Reviewable deaths – children and young people, and people with a disability
• Community services division fact sheet 4: Licensed boarding houses
• Community services division fact sheet 5: Apologies by community service providers

• Complaint handling kit
• The complaint handler’s tool kit
  
• Investigating complaints: a manual for investigators
  
• Managing information arising out of an investigation--Balancing openness and confidentiality
  
• Effective complaint handling
  
• Managing Unreasonable Complainant Conduct Practice Manual
  
• Protected disclosure guidelines (6th edition)
  
• Options for redress
  
• Good conduct and administrative practice
• Guidelines for dealing with youth complaints
• Reporting of progress and results of investigations