Guidelines for community services providers

The following publications are relevant to agencies that provide community services, as well as anyone who is interested in issues relating to the provision of community services.

All the publications listed below are free. You can download a publication by clicking on the link, or order a hard copy by using the publications order form or phoning our office on 9286 1072.

Community services division fact sheet 2: Handling complaints
Community services division fact sheet 3: Reviewable deaths – children and young people, and people with a disability
Community services division fact sheet 4: Licensed boarding houses
Community services division fact sheet 5: Apologies by community service providers

The complaint handler’s tool kit
Investigating complaints: a manual for investigators
Effective complaint handling
Dealing with difficult complainants
Protected disclosure guidelines (5th edition)
Options for redress
Good conduct and administrative practice
Guidelines for dealing with youth complaints
Reporting of progress and results of investigations