Contact us
Services available to assist you to make a complaint
Complaints can be made using our Online Complaint Form.
If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.
If you are deaf, have a hearing impairment or speech impairment, contact us through the National Relay Service:
- TTY users phone 133 677 then ask for 02 9286 1000.
- Speak and Listen users phone 1300 555 727 then ask for 02 9286 1000.
- NRS Internet relay users connect then ask for 02 9286 1000.
We have fact sheets in many community languages and can provide copies of a large print information booklet.
Hours
Complaint enquiries: Monday to Friday 9am – 4pm
(call first to ensure our staff are available to see you and that your complaint is within our jurisdiction).
Complaints can be made using our Online Complaint Form.
Business hours: Monday to Friday 9am – 5pm
Contacts
Phone: 02 9286 1000
Toll free (outside Sydney metro): 1800 451 524
Email: nswombo@ombo.nsw.gov.au
Web: www.ombo.nsw.gov.au
Fax: 02 9283 2911
Media: 02 9286 1008
Publications: 02 9286 1072
Address
HSBC Centre, Level 24, 580 George Street, Sydney NSW 2000
Where to find us
The HSBC Centre is located on the corner of George and Bathurst Streets in Sydney and offers a direct undercover link to Town Hall station. Mobility impaired persons can gain access to the building via entry on either George or Bathurst Streets.
Public Transport
The closest train station is Town Hall station, on George St, Sydney. For more details please visit www.131500.com.au
Buses either stop at or leave from the Queen Victoria Building, on York Street. For more details please visit www.131500.com.au
Feedback
Your feedback is important to us. If you have any questions, comments or suggestions about our website or any information contained in this site, please email us nswombo@ombo.nsw.gov.au
Unhappy with our decision
If you are unhappy with our decision you can ask for your complaint to be reviewed. A decision will only be reviewed once. A senior staff member who did not originally work only your complaint will conduct the review. To request a review, telephone or write to us.
If you are unhappy with any of our procedures write to:
Clerk to the Committee
Committee on the Office of the Ombudsman and the Police Integrity Commission
Parliament House
Macquarie Street
Sydney NSW 2000
The committee monitors and reviews our functions. It cannot review our decisions about individual complaints.
