Online complaint form

This page is designed to help you determine whether NSW Ombudsman is the right agency for you to approach in your bid to try to resolve your complaint. If you are certain your complaint falls within the jurisdiction of the NSW Ombudsman, you may go directly to the bottom of this page and answer the question 'Have you already made a complaint to the agency?" If you click "yes', you will be taken straight to the complaint form; if you click 'no', you will be taken to the 'Tips for making a complaint' page where you will find more information about how to make a complaint.

Please take a few minutes to read the following information.

The NSW Ombudsman deals with complaints about NSW agencies or their employees. These agencies include government departments, statutory authorities and some non-government agencies.

There are other complaint handling bodies that deal with various problems you may have with a government or non-government agency.

If you have a complaint about:

Centrelink or child support click here for the Commonwealth Ombudsman
a bank or similar financial institution click here for the Banking and Financial Services Ombudsman
a doctor, health care provider, hospital or health service click here for the Health Care Complaints Commission
an insurance company click here for the Financial Ombudsman Service
superannuation click here for the Superannuation Complaints Tribunal
immigration click here for the Commonwealth Ombudsman
a telecommunication company or internet provider click here for the Telecommunications Industry Ombudsman
a supplier of water, gas or electricity click here for the Energy and Water Ombudsman.
a solicitor or lawyer click here for the Office of the Legal Services Commissioner
a builder or other type of tradesperson click here for the Department of Commerce (NSW), Office of Fair Trading
a real estate agent or landlord click here or the Department of Commerce (NSW), Office of Fair Trading
a retailer or private business click here for the Department of Commerce (NSW), Office of Fair Trading
a NSW court judge or magistrate click here for the Judicial Commission of NSW

You can complain to us if you have made a complaint to a NSW agency and are dissatisfied with the way it was handled. We deal with complaints about NSW agencies such as government departments, councils, correctional centres, juvenile justice centres, police, public schools, universities, TAFE colleges, area health services, child care centres, community services providers and organisations that provide residential care services.

Click here for more details about the type of agencies we oversee and the matters we look at.

If you have not yet approached the agency involved about your problem, you should try to raise your concerns directly with them and give them an opportunity to address the issues.

Click here for more information and some tips for making a complaint.

Have you already made a complaint to the agency?

Yes