Make a complaint online

If you think we can help you, please click on the button below that best describes what you are complaining about.


NSW State Government Agencies & Councils

We encourage you to talk to the agency/council first and try to resolve the complaint by writing to the agency - giving them up to six weeks to address your complaint. You can read our tips for making a complaint to help you do this.

If you have already contacted the agency involved, please use the ONLINE COMPLAINTS FORM to submit a complaint for assessment.

Community & Disability Service Providers

If you can, we encourage you to approach the agency involved about your problem, to give them an opportunity to address the problem. You can read our tips for making a complaint to help you do this.

If you would like to discuss this matter with our Community Services Intake team, please contact them between 9am to 4pm on 02 9286 1000 or toll free on 1800 451 524 or use the ONLINE COMPLAINTS FORM to submit a complaint for assessment.

Employment Related Child Protection (ERCP)

If you can, we encourage you to approach the agency involved about your problem, to give them an opportunity to address the problem. You can read our tips for making a complaint to help you do this.

If you have already approached the agency involved, please use the ONLINE COMPLAINTS FORM to submit a complaint for assessment.

NSW Police Force

The Ombudsman generally refers complaints about police to the NSW Police Force for resolution. If the complaint involves serious misconduct we may oversight the NSW Police Force investigation. You may make a complaint about a police officer directly to the NSW Police Force or to the Ombudsman using the ONLINE COMPLAINTS FORM

Public Interest Disclosures

We provide assistance, guidance, resources and training to public authorities responsible for managing and responding to public interest disclosures. For inquires and further information, please contact the PID Unit on 02 9286 1000 or email pid@ombo.nsw.gov.au .


Banks, Accountants, Financial Service Providers

The NSW Ombudsman cannot investigate financial service providers.

The Financial Ombudsman Service (FOS) takes complaints about financial services providers who are members of their scheme. Their members include banks, accountants, and other financial service providers. You should check if the provider you wish to complain about is a member of FOS . Alternatively, you can ring FOS on 1300 780 808 or visit their website at www.fos.org.au .

If the provider is not a member of FOS, check if they are a member of the Credit Ombudsman Service Limited (COSL) (this list is on COSL’s website). Participants of the COSL scheme include credit unions, building societies, non-bank lenders, financial planners, investment managers, debt services and more. For more information, ring COSL on 1800 138 422 or visit their website at www.cosl.com.au

Builders

Please contact NSW Fair Trading at www.fairtrading.nsw.gov.au

Centrelink, Child Support Agency, Australian Taxation Office

The NSW Ombudsman cannot investigate Commonwealth Government agencies. Please contact the Commonwealth Ombudsman at www.ombudsman.gov.au

Electricity suppliers

The Energy and Water Ombudsman (EWON) handles complaints about most electricity, gas and water suppliers in NSW. You should check if the electricity supplier is a member of the EWON scheme (this list is on EWON’s website). Alternatively, you can ring EWON on 1800 246 545 or visit their website www.ewon.com.au

We can assess complaints about all other suppliers/distributors of energy or water that are not privately owned and operated. Call our Inquiries team, Monday to Friday between 9am to 4pm if you are unsure on 02 9286 1000 or toll free on 1800 451 524. 

You can use the ONLINE COMPLAINTS FORM if you wish to make a complaint about a supplier who is not a EWON member.

Employment Related

Please contact Fair Work Australia for Private sector employment matters.

Please contact NSW Industrial Relations Commission for NSW public sector and local government employment matters.

WorkCover Authority of NSW for occupational health and safety, workers compensation and rehabilitation information.

Energy Australia, AGL and Origin etc

You have selected to make a complaint about a supplier of gas or electricity.  Energy Australia; AGL; Origin etc.

The Energy and Water Ombudsman (EWON) handles most complaints about electricity, gas or water suppliers in NSW. You can visit the EWON website at www.ewon.com.au however if the supplier is a member of the EWON scheme you should complain to them first. We can assess complaints about all other suppliers/distributors of energy or water. Call our Inquiries team Monday to Friday between 9am to 4pm if you are unsure.

Please use the ONLINE COMPLAINTS FORM if you wish to make a complaint about a supplier/distributor who is not an EWON member.

Gas suppliers

The Energy and Water Ombudsman (EWON) handles complaints about most electricity, gas and water suppliers in NSW. You should check if the electricity supplier is a member of the EWON scheme (this list is on EWON’s website). Alternatively, you can ring EWON on 1800 246 545 or visit their website www.ewon.com.au

We can assess complaints about all other suppliers/distributors of energy or water that are not privately owned and operated. Call our Inquiries team, Monday to Friday between 9am to 4pm if you are unsure on 02 9286 1000 or toll free on 1800 451 524. .

You can use the ONLINE COMPLAINTS FORM if you wish to make a complaint about a supplier who is not a EWON member.

Immigration

The NSW Ombudsman cannot investigate Commonwealth Government agencies. Please contact the Commonwealth Ombudsman at www.ombudsman.gov.au

Insurance Company

The NSW Ombudsman cannot investigate financial service providers.

The Financial Ombudsman Service (FOS) takes complaints about financial services providers who are members of their scheme. Their members include banks, accountants, and other financial service providers. You should check if the provider you wish to complain about is a member of FOS . Alternatively, you can ring FOS on 1300 780 808 or visit their website at www.fos.org.au .

If the provider is not a member of FOS, check if they are a member of the Credit Ombudsman Service Limited (COSL) (this list is on COSL’s website). Participants of the COSL scheme include credit unions, building societies, non-bank lenders, financial planners, investment managers, debt services and more. For more information, ring COSL on 1800 138 422 or visit their website at www.cosl.com.au

Judges or Magistrates

Please contact the Judicial Commission of NSW at www.judcom.nsw.gov.aus

Lawyer/Solicitor

Please contact the Office of the Legal Services Commissioner at www.lawlink.nsw.gov.au/olsc

Medical

Please contact the Health Care Complaints Commission at www.hccc.nsw.gov.au If your complaint is about an administrative matter or public interest disclosure, you can discuss with our Inquiries team between 9am to 4pm on 02 9286 1000 or use the ONLINE COMPLAINTS FORM to submit a complaint for assessment.

Phone or Internet

The NSW Ombudsman cannot investigate phone and internet service providers.

The Telecommunications Industry Ombudsman (TIO) takes complaints about telecommunications service providers, who are members of their scheme. Their members include various telephone and internet providers. You should check if the provider you wish to complain about is a member of TIO (this will take you to TIO’s website). Alternatively you can ring TIO on 1800 062 058 or visit their website at www.tio.com.au

Real Estate Agent/Landlord

Please contact NSW Fair Trading at www.fairtrading.nsw.gov.au or Law Access on 1300 888 529.

Retailer, Travel Agents or other Private Businesses

The NSW Ombudsman cannot investigate retailers, travel agents or private businesses. Please contact NSW Fair Trading at www.fairtrading.nsw.gov.au

or call Law Access on 1300 888 529

Superannuation Fund

The NSW Ombudsman cannot investigate financial service providers.

The Financial Ombudsman Service (FOS) takes complaints about financial services providers who are members of their scheme. Their members include banks, accountants, and other financial service providers. You should check if the provider you wish to complain about is a member of FOS . Alternatively, you can ring FOS on 1300 780 808 or visit their website at www.fos.org.au .

You could also contact the Superannuation Complaints Tribunal at www.sct.gov.au

Telstra, Optus, Vodafone etc

The NSW Ombudsman cannot investigate phone and internet service providers.

The Telecommunications Industry Ombudsman (TIO) takes complaints about telecommunications service providers, who are members of their scheme. Their members include various telephone and internet providers. You should check if the provider you wish to complain about is a member of TIO (this will take you to TIO’s website). Alternatively you can ring TIO on 1800 062 058 or visit their website at www.tio.com.au

Water suppliers

The Energy and Water Ombudsman (EWON) handles complaints about most water, electricity and gas suppliers in NSW. You should check if the water supplier is a member of the EWON scheme (this list is on EWON’s website). Alternatively, you can ring EWON on 1800 246 545 or visit their website www.ewon.com.au

We can assess complaints about all other suppliers/distributors of energy or water that are not privately owned and operated. Call our Inquiries team, Monday to Friday between 9am to 4pm if you are unsure on 02 9286 1000 or toll free on 1800 451 524.

You can use the ONLINE COMPLAINTS FORM if you wish to make a complaint about a supplier who is not a EWON member.

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