Other complaint handling bodies

There are many complaint handling bodies that deal with specific complaints. It depends on the nature of your complaint, and the organisation or individual you are complaining about.

Some of these complaint handling bodies are listed below. We have included the telephone numbers, email and Web addresses wherever appropriate.

If you have any further queries, please contact our inquiries staff on (02) 9286 1000.

Discrimination, disability or harassment
Employment
Energy and water
Freedom of information
Financial
Government departments
Health
Legal
Media
Police
Privacy
Real estate agents or landlords and builders
Telecommunications

Discrimination, disability or harassment

Anti-Discrimination Board

Level 4, 175 Castlereagh Street
SYDNEY NSW 2000
Phone: (02) 9268 5555
Toll free: 1800 670 812 (within NSW)
TTY: (02) 9268 5522
Fax: (02) 9268 5500
Web: www.lawlink.nsw.gov.au/adb

Australian Human Rights Commission

Level 8, Piccadilly Tower
133 Castlereagh Street
SYDNEY NSW 2000
GPO Box 5218
SYDNEY NSW 2001
Phone: (02) 9284 9600
Complaints Infoline: 1300 656 419
General enquiries and publications: 1300 369 711
TTY: 1800 620 241
Fax: (02) 9284 9611
Web: www.hreoc.gov.au
Email: newcomplaints@humanrights.gov.au

Australian National Disability Abuse and Neglect Hotline

Reporting or complaining about the abuse or neglect of a person with a disability at home, in the community, or in any other location.

Locked Bag 2705
STRAWBERRY HILLS NSW 2012
Toll free: 1800 880 052
TTY: 1800 301 130
NRS: 1800 555 677
Web: www.disabilityhotline.org

Complaints Resolution and Referral Service (CRRS)

Australian Government-funded disability employment and advocacy services.

Locked Bag 2705
STRAWBERRY HILLS NSW 2012
Phone: (02) 9370 3174
Free call: 1800 880 052
TTY: 1800 301 130
NRS: 1800 555 677
Fax: (02) 9318 1372
Web: www.crrs.org.au
Email: crrs@pwd.org.au

Intellectual Disability Rights Service

Community legal centre specialising in legal and rights issues.

2C/199 Regent Street
REFERN NSW 2016
PO Box 3347
REDFERN NSW 2016
Phone: (02) 9318 0144
Free call: 1800 666 611
Fax: (02) 9318 2887
Web: www.idrs.org.au
Email: info@idrs.org.au
Support for people with intellectual disability in police custody: 1300 665 908
Email: cjsn@idrs.org.au

People with Disability Australia Incorporated

To make a complaint about rights being infringed.

52 Pitt Street
REDFERN NSW 2016
PO Box 666
STRAWBERRY HILLS NSW 2012
Phone: (02) 9370 3100
Toll free: 1800 422 015
TTY: (02) 9318 2138
1800 422 016
Fax: (02) 9318 1372
Web: www.pwd.org.au
Email: pwd@pwd.org.au

Employment

Fair Work Ombudsman

Offers advice and helps people understand their workplace rights and responsibilities. It investigates workplace complaints and enforces compliance with Australia's workplace laws.

GPO Box 9887
SYDNEY NSW 2000
Phone: 131 394
TTY: 1800 555 677
Web: www.fairwork.gov.au/

Government and Related Employees Appeal Tribunal

Hears and determines appeals against decisions relating to the discipline and promotion of NSW public sector employees.

47 Bridge Street,
SYDNEY NSW 2000
Phone: (02) 9020 4750
Fax: (02) 9020 4790
Web: www.great.greattab.nsw.gov.au/

NSW Industrial Relations

McKell Building
2-24 Rawson Place
SYDNEY NSW 2000
Phone: 131 628
TTY: 1800 555 677
Fax: (02) 9020 4700
Web: www.industrialrelations.nsw.gov.au

Transport Appeal Boards

For promotion and disciplinary matters for public sector transport authorities employees.
See ‘Government and Related Employees Appeal Tribunal’.

WorkCover NSW

For all occupational health and safety, workers compensation and rehabilitation information.

92-100 Donnison Street
GOSFORD NSW 2250
Locked Bag 2906
LISAROW NSW 2252
Phone: (02) 4321 5000
Info Centre: 131 050
Fax: (02) 4325 4145
Web: www.workcover.nsw.gov.au
Email:complimentsandcomplaints@workcover.nsw.gov.au

Energy and water

Energy and Water Ombudsman

Level 10, 323 Castlereagh Street
SYDNEY NSW 2000
Reply Paid K1343
HAYMARKET NSW 1239
Free call: 1800 246 545
NRS: 133 677
TIS: 131 450
Free fax: 1800 812 291
Web: www.ewon.com.au
Email: omb@ewon.com.au

Freedom of information

You should make your complaint to the FOI officer at the authority concerned.

Administrative Decisions Tribunal

Reviews administrative decisions about freedom of information, adoption, community and disability services, hear complaints of discrimination, vilification, harassment and victimisation, hear certain types of professional misconduct cases against solicitors or barristers and hear retail lease claims.

Level 15, 111 Elizabeth Street
SYDNEY NSW 2000
DX 1523 SYDNEY
Phone: (02) 9223 4677
TTY: (02) 9235 2674
Fax: (02) 9233 3283
Web: www.lawlink.nsw.gov.au/adt
Email: ag_adt@agd.nsw.gov.au

Commonwealth Ombudsman

Level 7, North Wing, Sydney Central,
477 Pitt Street
SYDNEY NSW 2000
GPO Box K825
HAYMARKET NSW 1240
Toll free: 1300 362 072
Fax: (02) 9211 4402
Web: www.ombudsman.gov.au
Email: ombudsman@ombudsman.gov.au

NSW Ombudsman

Level 24, 580 George Street
SYDNEY NSW 2000
Phone: (02) 9286 1000
Toll free: 1800 451 524
TTY: (02) 9264 8050
TIS: 131 450
Fax: (02) 9283 2911
Web: www.ombo.nsw.gov.au
Email: nswombo@ombo.nsw.gov.au

Office of the Information Commissioner (NSW)

Level 11, 1 Castlereagh Street Sydney
GPO Box 7011 Sydney 2001
Free call: 1800 463 626
Web: www.oic.nsw.gov.au
Email: oicinfo@oic.nsw.gov.au

Financial

Financial Ombudsman Service

GPO Box 3
MELBOURNE VIC 3001
Phone: (03) 9613 7366
Toll free: 1300 780 808
Fax: (03) 9613 6399
Web: www.fos.org.au
Email: info@fos.org.au

Superannuation Complaints Tribunal

Level 15, 31 Queen Street
MELBOURNE VIC 3000
Locked Bag 3060
GPO MELBOURNE VIC 3001
Toll free: 1300 780 808
Fax: (03) 8635 5588
Web: www.sct.gov.au
Email: info@sct.gov.au

Government departments

Commonwealth Ombudsman

Level 7, North Wing
Sydney Central, 477 Pitt Street
SYDNEY NSW 2000
GPO Box K825
HAYMARKET NSW 1240
Toll free: 1300 362 072
Fax: (02) 9211 4402
Web: www.ombudsman.gov.au
Email: ombudsman@ombudsman.gov.au

Community Services

4-6 Cavill Avenue
ASHFIELD NSW 2131
Locked Bag 4028
ASHFIELD NSW 2131
Phone: (02) 9716 2222
Free call 1800 000 164
Help line: 132 111
Fax: (02) 9716 2999
Web: www.community.nsw.gov.au

Local Government

Level 2, 5 O’Keefe Ave
NOWRA NSW 2541
Locked Bag 3015
NOWRA NSW 2541
Phone: (02) 4428 4100
TTY: (02) 4428 4209
Fax: (02) 4428 4199
Web: www.dlg.nsw.gov.au
Email: dlg@dlg.nsw.gov.au

Independent Commission Against Corruption

Level 21, 133 Castlereagh Street
SYDNEY NSW 2000
GPO Box 500
SYDNEY NSW 2001
Phone: (02) 8281 5999
Toll free: 1800 463 909
TTY: (02)8281 5773
Fax: (02) 9264 5364
Web: www.icac.nsw.gov.au
Email: icac@icac.nsw.gov.au

NSW Commission for Children and Young People

Looks after the interests of children and young people in NSW. Co-ordinates employment screening for child related employment.

Level 2, 407 Elizabeth Street
SURRY HILLS NSW 2010
Phone: (02) 9286 7276
TTY: (02) 9286 7286
Fax: (02) 9286 7267
Web: www.kids.nsw.gov.au
Email: kids@kids.nsw.gov.au

NSW Ombudsman

Level 24, 580 George Street
SYDNEY NSW 2000
Phone: (02) 9286 1000
Toll free: 1800 451 524
TTY: (02) 9264 8050
TIS: 131 450
Fax: (02) 9283 2911
Web: www.ombo.nsw.gov.au
Email: nswombo@ombo.nsw.gov.au

Office of the Inspector of the Independent Commission Against Corruption

Deals exclusively with complaints about it or its past or present officers.

GPO Box 5341
SYDNEY NSW 2001
Phone: (02) 8374 5381
Fax: (02) 8374 5382
Web: www.oiicac.nsw.gov.au
Email: InspectorICAC@oiicac.nsw.gov.au

Your federal Member of Parliament

See entry under ‘Commonwealth Parliamentary Offices’ in the telephone directory.
Web: www.aph.gov.au

Your state member of Parliament

See entry under ‘Parliament of NSW’ in the telephone directory.
Web: www.parliament.nsw.gov.au

Health

Health Care Complaints Commission

Doctors, other health care providers, hospitals or health services.
Level 13, 323 Castlereagh Street
SYDNEY NSW 2000
Locked Bag 18
STRAWBERRY HILLS NSW 2012
DX11617 SYDNEY DOWNTOWN
Phone: (02) 9219 7444
Toll free: 1800 043 159
TTY: (02) 9219 7555
Fax: (02) 9281 4585
Web: www.hccc.nsw.gov.au
Email: hccc@hccc.nsw.gov.au

Private Health Insurance Ombudsman

Suite 2, Level 22
580 George Street
Sydney NSW 2000

Phone: 02 8235 8777
Free call:1800 640 299
NRS: 13 25 44
TIS:131 450
Fax: 02 8235 8778
Web: www.phio.org.au
Email: info@phio.org.au

Legal

Lawyers and solicitors

Office of the Legal Services Commissioner

Phone the inquiry line for advice before submitting a written complaint.

Level 9, 75 Castlereagh Street
SYDNEY 2000
GPO Box 4460
SYDNEY NSW 2001
DX 359 SYDNEY
Phone: (02) 9377 1800
Free call: 1800 242 958
TTY: (02) 9377 1855
Fax: (02) 9377 1888
Web: www.lawlink.nsw.gov.au/olsc
Email: olsc@agd.nsw.gov.au

State court judges, magistrates or judicial officers

Judicial Commission of NSW

Level 5, 301 George Street
SYDNEY NSW 2000
GPO Box 3634
SYDNEY NSW 2001
Phone: (02) 9299 4421
Fax: (02) 9290 3194
Web: www.judcom.nsw.gov.au
Email: judcom@judcom.nsw.gov.au

Media

Print media

Australian Press Council

For articles or editorial in the print media.

Suite 10.02, 117 York Street
SYDNEY NSW 2000
Phone: (02) 9261 1930
Toll free: 1800 025 712
Fax: (02) 9267 6826
Web: www.presscouncil.org.au
Email (information): info@presscouncil.org.au
Email (complaints): complaints@presscouncil.org.au

Television and radio

Australian Communications and Media Authority

For unresolved complaints and breaches of the Broadcasting Services Act 1992.

Level 15, Darling Park,
201 Sussex Street
SYDNEY NSW 2000
PO Box Q500
Queen Victoria Building, NSW 1230
Phone: (02) 9334 7700
Toll free: 1800 226 667
Fax: (02) 9334 7799
Web: www.acma.gov.au
Email (non community broadcasting services): broadcasting@acma.gov.au
Email (community broadcasting services): communitybroadcasting@acma.gov.au

ABC audience and consumer affairs

For ABC television or radio.

PO Box 9994
SYDNEY NSW 2001
Phone: 139 994
TTY: 1800 627 854
Web: www.abc.net.au/contact/complaints.htm
Online complaint form: www.abc.net.au/contact/complain.htm

Independent complaints review panel

For complaint relates to serious bias, lack of balance or unfair treatment in an ABC broadcast.

GPO Box 688
SYDNEY NSW 1585
Web: www.abc.net.au

Special Broadcasting Service

For SBS television or radio.

14 Herbert Street
ARTARMON NSW 2064
Locked Bag 028
CROWS NEST NSW 1585
Toll free: 1800 500 727
Web: www.sbs.com.au
Email: comments@sbs.com.au
Email (complaint): formalcomplaints@sbs.com.au

Police

Commonwealth Ombudsman

For complaints about the Federal Police.

NSW Ombudsman

For complaints about NSW police.

Level 24, 580 George Street
SYDNEY NSW 2000
Phone: (02) 9286 1000
Toll free: 1800 451 524
TTY: (02) 9264 8050
TIS: 131 450
Fax: (02) 9283 2911
Web: www.ombo.nsw.gov.au
Email: nswombo@ombo.nsw.gov.au

Police Integrity Commission

For complaints about serious police corruption and misconduct.

Level 3, 111 Elizabeth Street
SYDNEY NSW 2000
GPO Box 3880
SYDNEY NSW 2001
Phone: (02) 9321 6700
Free call: 1800 657 079
Fax: (02) 9321 6799
Web: www.pic.nsw.gov.au
Email: contactus@pic.nsw.gov.au

Privacy

Federal Privacy Commissioner

GPO Box 5218
SYDNEY NSW 2001
Phone: 1300 363 992
TTY: 1800 620 241
Fax: (02) 9284 9666
Web: www.privacy.gov.au
Email: privacy@privacy.gov.au

Privacy NSW

160 Marsden Street
PARRAMATTA NSW 2150
Locked bag 5111
PARRAMATTA NSW 2124
Phone: (02) 8688 8585
Fax: (02) 8688 9660
Web: www.lawlink.nsw.gov.au/privacynsw
Email: privacy_nsw@agd.nsw.gov.au

Real estate agents, landlords and builders

NSW Fair Trading

1 Fitzwilliam Street
PARRAMATTA NSW 2150
PO Box 972
PARRAMATTA NSW 2124
Phone: (02) 9895 0111
Enquiries: 133 220
TTY: 1300 723 404
Fax: (02) 9895 0222
Web: www.fairtrading.nsw.gov.au

Advisory centres at Albury, Armidale, Blacktown, Bathurst, Broken Hill, Coffs Harbour, Dubbo, Gosford, Goulburn, Grafton, Hurstville, Lismore, Liverpool, Newcastle, Orange, Parramatta, Penrith, Port Macquarie, Queanbeyan, Tamworth, Tweed Heads, Wagga Wagga and Wollongong.

Telecommunications

Telecommunications Industry Ombudsman

PO Box 276
Collins Street West
MELBOURNE VIC 8007
Phone: (03) 8600 8700
Free call: 1800 062 058
TTY: 1800 675 692
NRS: 1800 555 677
TIS: 131 450
Fax: (03) 8500 8797
Free fax: 1800 630 614
Web: www.tio.com.au
Email: tio@tio.com.au